Director, Tech Solutions and Enablement at Planet Fitness

Hampton, New Hampshire, United States -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Leadership, Cross-functional Collaboration, Experimentation, Innovation, AI, Automation, Solution Development, Product Engineering Transition, People Management, Technical Strategy, Mentorship, AI Architecture, GenAI Platforms, Rapid Development, Problem Solving, Data-Driven Decisions

Industry

Wellness and Fitness Services

Description

About Us Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. We have over 2,700+ stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, Spain, and Australia. 90% of Planet Fitness stores are owned and operated by independent franchisees. At Planet Fitness, our unique mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. And we’re proud of the amazing Planet Fitness team that supports our clubs and team members. They are comprised of dynamic, dedicated, and talented individuals who represent our values of integrity, transparency, passion, respect, and excellence (while having fun!) in everything they do. Joining the PF family means being part of a company that cares about bettering the health and wellbeing of our communities. It means being a part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means making true, lasting connections with your co-workers with celebrations, team building activities and engaging corporate events! It means creating a positive impact in our local communities through our Judgement Free Generation® philanthropic initiative. It means being part of a brand that you can be proud of! For the past 30 years, we’ve helped millions of people in their fitness journey and revolutionized the industry along the way. And we’re just getting started! Overview The Director, Tech Solutions and Enablement owns the Tech Solutions and Enablement portfolio, heavily focused on driving experimentation and innovation in Member Technology. Through a mix of hands-on technical leadership and cross-functional collaboration and coordination, the Director drives exploration and evaluation of new solutions across multiple initiatives using innovative technologies, including AI and automation. The Director partners closely with Customer Experience, Data, Security, Club Technology, and Tech Operations leaders to identify and prioritize opportunities and rapidly develops initial solutions to address longstanding challenges. They also successfully transition their work to Product Engineering leaders, who further develop and scale proven solutions. As a senior member of a growing team, the Director plays a crucial role in shaping and defining the team's culture through indirect technology leadership and direct people management. They thrive in a fast-paced environment where teamwork, technical excellence, business understanding, and cross-functional collaboration are paramount. This role follows a hybrid schedule and requires regular, in-person work at our Hampton, NH office. Our hybrid model is M/T/W in office and TH/F are optional work-from-home. Candidates must reside within commuting distance of our office. Fully remote work is not available for this role. Responsibilities The Director is the Technical Leader for multiple innovation initiatives in the Member Technology space, establishing a “flywheel” for innovation that feeds Product Engineering teams. They actively participate in the AI Enablement Office (AIEO) and align their work with priorities of the AIEO and the broader Member Technology ecosystem. They also actively develop and coach their team members, sharing deep technology expertise and pragmatic solutioning approaches. Craft Drives multiple initiatives concurrently, providing technical expertise, hands-on contributions, and oversight of problem/solution exploration. Defines a repeatable methodology for identifying, prioritizing, building, and evaluating solutions in new and innovative ways. Defines new technology patterns, including new applications of AI and automation, while developing solutions to longstanding challenges. Also applies AI in their development and delivery activities, sharing their learning across the team, department, and organization. Delivery Develops and reviews delivery plans that take advantage of cutting-edge technologies to deliver solutions that exceed expectations. Defines and mobilizes cross-functional teams to execute against innovation plans that consider value-stream mapping and ROI. Manages feasibility risks continuously and collaborates with others to solve them throughout technology exploration. Gains the trust of Product Engineering leaders with their user-centric and business-centric applications of technology, with a keen focus on transferring proven approaches for production and scale. Leads cross-functional collaboration to ensure dependencies are identified and addressed as part of technology solution development. Leadership Defines and articulates the long-term technical vision and strategy across multiple initiatives. Serves as a trusted technical advisor and decision-maker for complex technology decisions and brings an incremental mindset to those they work with. Provides hands-on mentorship and guidance to the team members, fostering skill growth, innovation, and effectiveness. Acts as a technical ambassador, representing technology innovation to executive leadership and external stakeholders. Defines and champions best practices in AI architecture, implementation, and evaluation, including AI-powered delivery capabilities. Influence Cultivates a high-performance technology culture based on trust, collaboration, inclusivity, and accountability. Mentors and grows the next generation of technical leaders within the organization. Promotes a culture of continuous learning, experimentation, and technical excellence. Serves as a role model for technology values, instilling ownership, craftsmanship, and pride in solutioning. Qualifications Bachelor's degree in a related field (Computer Science, Computer Engineering, Management Information Systems, etc.) or equivalent work experience 10+ years of software delivery and technology integration experience and 5+ years of experience leading multiple cross-functional teams Significant breadth and depth of experience in rapid development of technology solutions, with a heavy focus on practical applications of AI. This includes a proven track record of leading early-stage strategic initiatives, including planning, discovery, and prototyping activities, and collaborating across multiple functional and technical teams to deliver solutions Hands-on experience with GenAI platforms and frameworks (e.g., AWS Bedrock, Amazon Lex, GCP Vertex AI, LangChain, LangGraph) Expert-level experience validating solutions that address critical user needs that contribute significant ROI to an organization. Must be a hands-on solutioner and implementer, using a player-coach approach to lead by example Deep knowledge and practical experience integrating AI into complex applications and services. Experience using Generative AI (GenAI) to support development of solutions while integrating GenAI into new solutions is also a plus Exceptional analytical and problem-solving skills, with the ability to tackle ambiguous problems and make data-driven decisions Strong attention to detail, efficient, and organized with an ability to establish priorities and objectives Excellent presentation and communication skills along with the ability to communicate effectively across all levels of the organization Able to establish and maintain effective, collaborative work relationships with diverse individuals, internally and externally Dedicated learner with a natural curiosity for consistent growth Exhibits comfort, ease, and flexibility working in an extremely fast-paced ever-changing, deadline-driven environment Cooperative team player with an upbeat, positive, “can-do” attitude! Perks Planet Fitness cares about you and your well-being. We offer a comprehensive benefits package to eligible employees which includes the core medical, dental, vision, life and disability as well as supplemental accident, hospital and critical illness coverage options. In addition, we are proud to offer eligible employees a generous time off program (including volunteer time), childcare reimbursement, paid parental leave, pet care reimbursement, tuition reimbursement, free Black Card membership, learning and development programs and a whole host of engagement activities. We offer a 401(k) Plan with safe harbor employer matching and an employee stock purchase plan. This role is also eligible to participate in an annual corporate bonus incentive program based on company financial and personal performance. Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process. Min Max

Responsibilities

The Director acts as the Technical Leader for multiple innovation initiatives in Member Technology, establishing a 'flywheel' to feed Product Engineering teams while actively developing and coaching team members with deep technology expertise. Responsibilities include driving concurrent initiatives, defining repeatable methodologies for solution exploration, defining new technology patterns including AI applications, and developing delivery plans that leverage cutting-edge technologies.