Director, Technical Consulting

at  Salesforce

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
Job Details

DEPARTMENT DESCRIPTION

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce.
Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.
Are you passionate about Customer Success and would you like to work at the forefront of Digital Innovation at one of the most exciting CRM companies?

MINIMUM QUALIFICATIONS

• 15+ years enterprise architecture or consulting experience in Salesforce platform
• 2-4 years of leading and managing people
• Strong application design skills combined with strong data, integration, and security architecture skills
• Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences
• Thorough individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
• Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience
• A great listener with the ability to communicate with people in diverse roles
• Proven ability to analyze, design, and optimize business processes via technology and integration
• Resourceful and innovative thinker who can work through and solve problems
• Proficiency in EnglishAvailable to travel regionally and occasionally internationally depending on customer needs

PREFERRED QUALIFICATIONS

• Ability to convey and convince customers of best practices at various levels within a large organization
• Application design and development background
• Experience managing large full life-cycle Salesforce Implementations
• Executive Presence - being able to influence outcomes
• Strong understanding of SDLC methodologies (Agile, SCRUM…)
• 5+ years of people management experience
• Adept at navigating/mediating conflict and fostering healthy dialogue
• Strong interpersonal skills - nurture effective working relationships with others
• Exceptional analytical skills - experience overseeing and managing business metrics, productivity, and outcomes
• Proficiency in Arabic

ROLE DESCRIPTION

As a Director, Technical Consulting, you will be serving as a strategic advisor and Salesforce product and platform expert to the company’s largest, most complex enterprise customers. Here are some salient responsibilities the role entails -

TO BE SUCCESSFUL IN THE ROLE YOU:

• Serve as a trusted advisor to the client, guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value
• Forward-thinking leader responsible for hiring, building, and developing outstanding teams tasked with delivering the highest-quality customer-facing engagements
• Identify and lead internal critical initiatives to grow the consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise
• Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking
• Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution
• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners
• Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
• Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs
• Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform
• Lead Enterprise Architecture and Governance for an enterprise-level customer engagementEnsure the success of these teams while securing the highest CSAT and business outcomes