Director Technical Services at Centerbase LLC

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Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

150600.0

Posted On

04 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Migration, Technical Services Leadership, SQL, Data Modeling, ETL Processes, Scripting, Change Management, Customer Facing, Roadmap Development, Automation, AI Application, Team Building, Performance Standards, Risk Management, Custom Reporting, Workflow Development

Industry

Software Development

Description

About Centerbase At Centerbase, we empower mid-size law firms to run their practices more efficiently, profitably, and client-centrically. Our cloud-based legal practice management platform streamlines the entire client lifecycle from intake to billing to business intelligence, helping attorneys deliver exceptional service while achieving their growth goals. We’re more than just a software provider—we’re a partner in transformation. With a focus on automation, flexibility, and continuous innovation, we give firms the tools to modernize operations, improve collaboration, and adapt to the evolving expectations of today’s clients and legal professionals. At Centerbase, we come to work every day committed to making legal work easier, smarter, and more impactful for the firms and communities we serve. Everything we do is guided by four core values: * Customer Centric * Stronger Together * Be the Difference * Relentless Improvement These values shape who we are: a dedicated, inventive, and passionate team committed to empowering law firms to achieve lasting growth and success. ABOUT THE ROLE Centerbase is seeking a Director Technical Services to lead our Data Migration and Professional Services teams - the groups responsible for all customer data work across onboarding and the full customer lifecycle, from initial migrations through ongoing data projects, customization, and remediation. This role owns the safe movement, transformation, and customization of customer data across onboarding and long-term customer evolution. That includes data migrations, SQL-based reporting, custom billing templates, workflows, and remediation of legacy data issues, all within a mature, evolving platform that is actively modernizing its database and infrastructure. This is a hands-on, director-level role for someone who thrives in ambiguity, has deep experience leading data migration and technical services teams, and is motivated by turning complex, imperfect systems into scalable, repeatable operations. RESPONSIBILITIES * Own and oversee all customer data work during onboarding and throughout the customer lifecycle, ensuring projects are scoped accurately, executed with strong data integrity and auditability, and delivered on time and within budget, with minimal post–go-live rework. * Lead the Professional Services team responsible for custom reporting, billing templates, and workflows, ensuring deliverables are technically sound, accurate, and consistently delivered within agreed timelines and scope. * Develop a deep understanding of Centerbase’s database, schema, ETL tools, and infrastructure, and design processes and standards that improve delivery efficiency, validation rigor, and risk management. * Define clear service level expectations (SLAs) and measurable performance standards, and drive accountability to consistently meet or exceed them. * Partner closely with Customer Success, Project Management, and Sales to accurately scope customer requirements and set clear expectations. * Lead the evolution of migration and enablement tooling, including current-state assessment, roadmap development with Product and Engineering, and implementation of automation and reliability improvements to increase repeatability and delivery confidence. * Identify and pilot responsible applications of AI to improve onboarding efficiency, data mapping, validation workflows, and overall customer experience. * Build, coach, and develop the technical organization across onshore, near-shore, and offshore teams, including formalizing team lead and quality control structures. * Improve partner effectiveness through clear performance expectations, structured oversight, and ongoing feedback loops. REQUIREMENTS REQUIRED EXPERIENCE * Proven leadership of data migration and/or technical services teams * Experience working with complex, legacy, or organically grown systems * Strong comfort reading and reasoning about SQL, schemas, and data models * Hands-on experience working with ETL processes, data migration tooling, and/or scripting in production environments. * Experience operating in ambiguity and driving change in-flight * Customer-facing experience in high-stakes technical contexts STRONG PREFERENCES * Experience in PE-backed or high-growth environments * Offshore / near-shore team leadership * Vendor and partner delivery management * Domain experience in legal technology and/or system-of-record SaaS platforms with complex, long-lived customer data * Comfort balancing execution with redesign Benefits * Flexible PTO * 2 Company-Wide Mental Health Days * Parental Leave Programs * 401(k) with Company Match * Broad Equity Participation

Responsibilities

This role owns and oversees all customer data work during onboarding and throughout the customer lifecycle, ensuring accurate scoping, integrity, and timely delivery of projects. The Director will also lead the Professional Services team responsible for custom reporting, billing templates, and workflows, ensuring technical soundness and consistent delivery.