Director, Technology Delivery & Quality Assurance at PetSmart

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

0.0

Posted On

03 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product management, Program delivery, Quality assurance, Portfolio management, Strategic leadership, Financial stewardship, Governance, Risk mitigation, Agile delivery, Change management, Budget management, Cross-functional leadership, Automation strategy, Enterprise architecture, Cybersecurity compliance, Stakeholder management

Industry

Retail

Description

About the Team It’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents. Our Technology team has 6 different departments: Information Security, Service Delivery, Business Enabling Systems, eCommerce & Marketing Technology, Data and Stores, Services & Supply Chain. Whether it’s online or in our stores, the work that the IT team does is instrumental in PetSmart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are. About the Location At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success. About the Job The Director, Technology Delivery & Quality Assurance provides enterprise-level technology leadership and strategic accountability for Product Management, Program Delivery, and Quality Assurance across Store and Services platforms. Owns the multi-year product and delivery portfolio, including governance, financial stewardship, operating model design, and enterprise quality strategy. Partners with executive leadership to prioritize technology investments, mitigate risk, and ensure scalable, secure, and resilient solutions that enable business growth and operational excellence across the retail footprint. Major Responsiblities: Enterprise Product Portfolio Management: Owns the Stores & Services technology portfolio, including product vision, multi-year roadmap development, investment prioritization, total cost of ownership optimization, and value realization. Accountable for enterprise architecture alignment, cybersecurity compliance, and measurable ROI. Program & Transformation Governance: Leads enterprise-wide, cross-functional transformation programs impacting store and services operations. Establishes delivery governance, capital and operating forecasts, risk mitigation frameworks, and executive steering committees. Accountable for portfolio performance across scope, schedule, budget, risk, and quality. Quality Assurance: Defines and governs enterprise quality engineering standards and QA operating model. Leads automation strategy, risk-based testing frameworks, release governance, and regulatory compliance oversight. Accountable for production stability, defect reduction, and enterprise quality KPIs. Financial & Resource Stewardship: Develops and manages capital and operating budgets aligned to long-range planning. Oversees vendor strategy, contract governance, and resource capacity planning. Optimizes investment allocation to balance innovation, stability, scalability, and cost efficiency. Executive Partnership & Strategic Advisory: Serves as a strategic advisor to senior business and technology leaders. Evaluates modernization strategy, platform rationalization, digital enablement initiatives, operational resiliency, and enterprise risk posture. Influences executive decision-making and technology investment trade-offs. Organizational Leadership: Leads and develops a multi-disciplinary organization of managers and senior professionals. Defines organizational design, workforce strategy, succession planning, and capability maturity roadmap. Drives performance culture aligned to enterprise technology objectives and long-range planning. Required Experinece: Bachelor’s degree in Business, Computer Science, Engineering, or related discipline required. Advanced degree preferred. 10+ years progressive leadership experience within retail or enterprise technology organizations, including portfolio governance, enterprise financial planning, organizational leadership, and large-scale program delivery. li",201340122,"2",134233614,"true",469778129,"ulli",335572020,"1",469778324,"Normal"]}">Experience with product team structure and Agile delivery. Experience with program/project management for large, cross-functional programs. Demonstrated an ability to work in a fast paced / dynamic team environment and possess time management skills in meeting critical deadlines A customer-first mind-set with strong focus on developing the best and more innovative customer experiences (internal or external customers) Experience developing and managing budgets Deep business, technology, process, and change management skills Ability to analyze and evaluate complex business, system & process opportunities Experience building and maintaining effective internal business partnerships with non-technology business leaders to provide strategic technology solutions Ability to provide thought leadership Ability to build consensus Great interpersonal skills, especially communication skills written and verbal Good negotiation skills High customer orientation Keen interest in learning new areas and new ideas Demonstrated willingness to take a stand on important issues Ability to operate effectively in a matrix organization Comfort with ambiguity and change Technology/Innovation mindset. Willing to learn and innovate in product design and development Bachelor's Degree in Business, Computer Science or equivalent blend of relevant experience and education expected Additional Job Considerations This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients. Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results. On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team. * This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position. About the Culture At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. We’re more than a workplace, we’re Team PetSmart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what’s right, lead responsibly, and bring our passion for pets to life every day. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You might be the right fit for this role or another opportunity across Team PetSmart. Our home office offers outstanding amenities in a fun and rewarding workplace including: Pet-friendly environment, bring your pets to work and enjoy the on-site dog park! On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education Paid Volunteer Opportunities to spend time doing good for causes close to heart Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.

Responsibilities

The Director provides enterprise-level leadership for product management, program delivery, and quality assurance across store and services platforms. They are responsible for multi-year portfolio management, financial stewardship, and defining enterprise quality engineering standards.