About The Role: 

Technology Leadership and Team Building

• Lead, mentor and develop the IT team, and recommend the roles, structure and skills needed as the department grows.
• Establish a roadmap and operating model for IT that supports continuous improvement, reliability and scalability.
• Manage vendors, service providers and consultants, including contracts, performance and budgets.
• Design and build the core IT infrastructure and architecture, including enterprise systems, integrations, networks, security and support, that will serve as the backbone for Sunpan’s growth.

Strategy, Innovation and Business Cases

• Lead the development and execution of an innovation, technology, AI and automation strategy aligned with organizational priorities.
• Identify and evaluate emerging technologies and digital solutions that improve operations, efficiency and overall performance.
• Prepare business cases, ROI analyses and recommendations for the executive team to support technology investments.

Systems Implementation and Optimization

• Serve as the lead and escalation point for enterprise system implementations and upgrades, from requirements through go-live and adoption.
• Own the SAP landscape strategy, working with the business analyst, functional leads and implementation partners.
• Oversee and integrate other core business platforms, including HubSpot (CRM and marketing), warehouse management systems (WMS) and EDI.
• Improve workflows across sales, supply chain, warehousing, finance and customer service through process redesign, integration and automation.
• Oversee the technology project portfolio, including planning, prioritization, resourcing, timelines, budgets and status reporting to the executive team.

AI and Digital Adoption

• Lead AI and digital transformation initiatives from concept to implementation, partnering with business leaders, technical teams and end users.
• Identify where AI can enhance efficiency and deliver measurable value.
• Drive adoption through training, change management, communication and user engagement.
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