Director, Technology Service Centre at Government of the Northwest Territories
Yellowknife, NT, Canada -
Full Time


Start Date

Immediate

Expiry Date

15 Nov, 25

Salary

153000.0

Posted On

16 Aug, 25

Experience

12 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Information Systems, Information Technology

Industry

Financial Services

Description

LIMITED COMPETITION

This Job Opening is limited to employees with the GNWT/WSCC in indeterminate and term positions.
Employees must apply through HRIS / Employee Self-Service. For instructions please see:
https://www.gov.nt.ca/careers/en/submit-application-gnwt-employee

Responsibilities
  • Strategic Leadership: Drive technology planning, infrastructure evolution, and IT service excellence to meet GNWT business needs.
  • Client Service Excellence: Foster a service-oriented culture across the division, ensuring proactive communication and responsiveness to client feedback.
  • Risk, Security, and Continuity Management: Maintain robust security operations, business continuity, and privacy measures for critical services including 911, medical response, citizen portals and more.
  • Process and Standards: Champion frameworks-based best practices for consistent, effective operations, such as ITIL and ITSM.
  • Financial and Operational Oversight: Manage budgets, contracts, and vendor relationships to maximize business value.
  • Team Leadership: Mentor and motivate managers and staff, promoting diversity, inclusion, and professional growth
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