Director - Transactional Quality for Travel domain(Airlines) at WNS Global Services

Gurugram, Uttarakhand, India -

Full Time

Start Date

Immediate

Expiry Date

11 Oct, 26

Salary

0.0

Posted On

13 Jul, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Assurance, Lean Six Sigma, Team Leadership, Risk Management, SLA Monitoring, Continuous Improvement, Digitalization, Agile Methodology, Governance, Problem Solving, Strategic Planning, Automation

Industry

Business Consulting and Services

Description

Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact. Job Description Job Purpose and Role- Lead 'Next-Gen' Shared Services Quality Organization by consistently 'Raising-the-bar' on service-delivery standards & enable low-risk & zero-surprises BAUPrimary Duties & Responsibilities• Lead and develop a high-performing team supporting multiple travel Accounts and provide exceptional quality assurance services to our clients• Drive & improve efficiency, leading to better operating margins with strong focus on governance, timelines and risk management• Predictive SLA monitoring & reporting• Provide thought leadership, creative solutions & leverage problem solving techniques to drive continuous improvement• Serve as an integral part of the enterprise ecosystem by participating in strategic projects, RFPs, Client visits • Digitalization of Quality Assurance Delivery – embed Digital tools to strengthen audit mechanism• Demonstrate Leadership Behaviors (e.g. Enterprise Thinking, Effective and Quick Decision Making, Making Collaboration Essential) • Foster a spirit of continuous learning & collaboration across teams Qualifications • Graduates/ Post Graduate• Overall work experience of minimum 15 yrs.; minimum 8 yrs. experience in Quality• Lean Six sigma Black belt certified (Master black belt preferred)• Experience in automation of aspects of Quality function• Knowledge & experience of Agile methodology & demonstrate a digital mindset• Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and WNS Values• Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid change

Responsibilities

Lead the Next-Gen Shared Services Quality Organization to improve service-delivery standards and ensure low-risk business-as-usual operations. Drive efficiency and digitalization of quality assurance delivery while providing thought leadership for travel accounts.