Director, VIP Sports- Customer Experience at Harrah's Cherokee Casino Resort

Las Vegas, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Jul, 26

Salary

150000.0

Posted On

02 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team management, Customer experience, Sales strategy, Communication, Relationship building, Operational discipline, Analytical skills, Problem solving, Strategic planning, Coaching, Performance management, Stakeholder management, Hospitality management, Gaming industry knowledge, Event management

Industry

Hospitality

Description

We’re looking for a Director of VIP Customer Experience to serve as a key leader in development of the overall VIP program — leading from the front across people, players, and experiences. This role goes beyond traditional operations – it’s the “quarterback” for our top teams. You’ll be working with our best hosts and clientele to elevate performance, execution, and service. You’ll operate at the intersection of player experience, team leadership, and operational development as we shape the future of the VIP Program. The role directly influences how we engage and grow our most important clients while building a high-performance culture across the VIP organization. If you are someone who thrives in high-stakes environments, leads from the front, and wants to build something impactful – this is that opportunity. DIRECTLY SUPERVISES: Sports Sales Player Development & Senior Executive Team At Caesars Digital, We Don’t Just Play the Game — We Set the Standard. As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence. We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers. From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it. Ready to make your mark on the Empire? Explore our open roles and discover how you can help shape the future of gaming. Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.

Responsibilities

The Director of VIP Customer Experience leads the development and execution of the VIP program while managing high-performing teams in sports sales and player development. This role acts as a strategic leader to elevate service standards, drive client engagement, and foster a high-performance culture across the organization.