Director, Warehouse Operations and Logistics at GOODWILL OF THE SAN FRANCISCO BAY

South San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

0.0

Posted On

14 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Financial Management, Human Resources, Team Development, Customer Service, Process Improvement, Community Engagement, Strategic Planning, Project Management, Collaboration, Communication, Decision Making, Operational Success, Change Management, Safety Compliance, Marketing

Industry

Civic and Social Organizations

Description

Description JOB SUMMARY Provides oversight, leadership and achievement of results for Retail Donation Centers (RDC), Donation Drives, Transportation and E-Commerce for Goodwill of the San Francisco Bay (GSFB) and its affiliated entities. Provides leadership and general management skills for both short and long-term success. Key responsibilities include operations, financial management, human resources, and Team Member training & development. RESPONSIBILITIES Executes operations plan to achieve required targeted growth in daily, monthly, quarterly, and yearly goals for RDC’s, Donation Drives, Transportation and E-Commerce. In partnership with other leaders, continually identifies and develops new business lines and opportunities for continued Revenue growth and Operating Income potential. Drives process improvement and cost savings initiatives through evaluating current processes, identifying best practices, and developing plans to reach goals and implement improvements, continuously developing tools/systems and automating processes. Ensures payroll and operating costs are managed to budget. Cultivates partnerships in the community for Goodwill In-kind Donation Drives, with a focus on corporations, schools, youth groups, faith communities, neighborhood associations, and sports teams. Manages In-kind donation drives for Goodwill from local businesses. Partners with community businesses and organizations to promote GSFB’s mission. Works to coordinate and communicate donation drive activities to promote GSFB’s programs throughout the community. Hands off leads to the appropriate Team Member for financial support, grants, volunteers, hiring, and personal contributions. Ensures Team Members deliver excellent customer service to donors and customers. Implements general policies established by the EVP & COO, directing their administration and execution. Works with EVP & COO to analyze, identify and execute strategic goals and objectives. Builds and manages strong working relationships with Team Members. Serves as a Goodwill ambassador to the community. Makes decisions on matters relating to the day-to-day operation within his/her defined area including the strategic planning of resources. Works closely with GSFB’s marketing department to develop and continually improve Donation Drives collateral. Works with Goodwill International and other Goodwill locations nationally to learn donation drive best practices and collateral ideas. Works with VP of Retail and VP of Aftermarket Goods to ensure correct product flow. Ensures that Team Members are operating per company standards and procedures relating to Security, Health and Safety; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business. Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations. Works with the assigned HR Business Partner to ensure people management goals are achieved and issues are satisfactorily resolved. Maintains regular and consistent in-person attendance. Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members. Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation. Plays critical role in driving company culture change efforts and change management processes. Performs other related duties, as assigned. KEY COMPETENCIES/ENABLING ATTRIBUTES: I. Leading Your People: Effectively engages and inspires others to become proud members of Goodwill by being a role model in every action and interaction. Acquires and Retains Top Talent – Creates and motivates the highest quality workforce to ensure Goodwill becomes a best-in-class organization. Fosters a Foundation of Trust – Establishes an environment of trust and respect that inspires high engagement. Builds Diverse Partnerships – Develops strategic partnerships inside and outside the organization to support the Goodwill vision and brand. II. Leading Performance: Delivers high performance results through effective decision- making, planning, and execution to exceed customer expectations. Manages Performance and Results – Develops and executes plans that drive accountability for operational success. Makes Sound and Timely Decisions – Models managerial courage, business acumen and discernment to make sound decisions that positively impact business results. Surpasses Customer Expectations – Establishes an attitude and commitment to “wow” the customer. III. Leading the Business: Possesses the knowledge and expertise to lead the operations, deliver results, control budget, & drive business growth. Applies Business and Financial Reasoning – Understands how the team’s performance and financials contribute to the success of the Goodwill Mission. Acts Strategically – Develops distinctive strategies to achieve competitive advantage and translates a strategic vision into specific objectives and action plans. Embraces Change and Innovation – Establishes an environment that anticipates and embraces change. QUALIFICATIONS: Bachelor’s Degree as well as project management skills, preferred. 7+ years’ work experience in fundraising and community development and Logistics or any combination of education and work experience. Experience with Cal OSHA, Department of Toxic Substances (DTSC), Cal Environmental Protection Agency (CalEPA), fire codes, and managing hazardous waste. Excellent internet navigation required. Excellent communication, interpersonal, and team leadership abilities. Proficient in Microsoft Office Suite. Valid drivers’ license and clean MVR. Ability to pass a background check and drug screen, where applicable for position. Ability to speak and read English proficiently. Physical Demands: Frequently stand, walk, sit, and reach outward. Constantly handling and fingering. Constantly lifting and carrying up to 20lbs. Occasionally lifting, pushing, and pulling up to 50lbs. OTHER PHYSICAL REQUIREMENTS: Vision (Near, Distance) Sense of Sound (Ability to hear conversations) Ability to drive REASONABLE ACCOMODATION STATEMENT: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Job Details Level: Director Exemption Status: Exempt Primary Work Location: Utah Warehouse Position Type: Full-time On-Site Requirement: In Person Travel Requirements: May travel to different sites, as needed; 10-20% out-of-town travel Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Responsibilities

The Director of Warehouse Operations and Logistics oversees the Retail Donation Centers, Donation Drives, Transportation, and E-Commerce for Goodwill of the San Francisco Bay. This role includes managing operations, financials, and team member training to achieve growth and operational success.