Team: Product Fulfillment
Reports to: Alex Green
Location: Remote
Compensation: $145,000 - $181,500
(The above is a combination of base plus up to 10% bonus potential.)
Base Salary: $145,000 - $165,000
Benefits: Stock Options, Flex PTO, Health/Vision/Dental
Luxury Presence is the leading digital platform revolutionizing the real estate industry for agents, teams, and brokerages. Our award-winning websites, cutting-edge marketing solutions, and AI-powered mobile platform empower real estate professionals to grow their business, operate more efficiently, and deliver exceptional service to their clients. Trusted by over 80,000 real estate professionals, including 31 of the nation’s 100 top-performing agents as published in the Wall Street Journal, Luxury Presence continues to set the standard for innovation and excellence in real estate technology.
As the Director, Website Production and Operations, you will be at the epicenter of our company’s growth, leading the charge to build a seamless, scalable, and customer-centric digital content operation machine. This is a rare opportunity to architect and elevate a function that directly impacts both our bottom line and the experiences of our customers. Your leadership will shape our strategy and execution, fueling our mission to deliver products efficiently and delightfully, every single time.

YOUR SKILLSET:

• Deep familiarity with end-to-end digital delivery operations
• Strong analytical skills with the ability to translate complex data into actionable insights and process improvements.
• Proficiency in leveraging technology platforms and automation tools to optimize workflows.
• Clear and proactive communicator across technical and non-technical teams, ensuring alignment and transparency.
• Demonstrated ability to lead and inspire teams in a fully remote, distributed environment.
• Adept at managing multiple priorities and driving projects to successful, on-time completion.

YOUR EXPERIENCE:

• 8+ years of progressive experience in operations, digital content & delivery, or related operations roles, with at least 3 years in a leadership capacity.
• Proven track record of scaling digital operations in a high-growth startup or fast-paced environment.
• Experience working with cross-functional partners, such as product, engineering, customer support, and finance.
• Background in implementing process improvements, technology solutions, and performance metrics to drive operational efficiency.

• Design and execute a comprehensive website delivery strategy that supports our growth goals and delivers exceptional customer experiences.
• Lead, mentor, and grow a distributed team of onshore and offshore professionals, fostering a culture of accountability, inclusivity, and high performance.
• Implement and continuously improve technology solutions and automation tools to streamline digital content operations.
• Establish and monitor key performance indicators (KPIs) to track delivery effectiveness, identify areas for improvement, and report on progress to senior leadership.
• Collaborate cross-functionally to ensure alignment between product, engineering, and customer support on website delivery-related initiatives.
• Proactively identify risks and opportunities within the digital delivery lifecycle, driving solutions that enhance resilience, scalability, and customer satisfaction.
  (The above is a combination of base plus up to 10% bonus potential.)
  Base Salary: $145,000 - $165,000
  Benefits: Stock Options, Flex PTO, Health/Vision/Dental