WHO WE ARE

FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.
At FTI Consulting, you’ll work side-by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you’ll be an integral part of a focused team where you can make a real impact. You’ll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you.
Are you ready to make your impact?

BASIC QUALIFICATIONS

• Minimum of 10-15 years of related experience in operations/facilities management and/or hospitality service, with a demonstrated progression to greater levels of responsibility and leadership.
• Bachelors’ Degree.
• Proven expertise leading teams to deliver high touch internal/external customer experiences.
• Superior knowledge of multiple functions and principles, including F&B, conference services, mail, and project management.
• Experience with space utilization (moves/restacks/shared workplace) strategy and technology.
• Proven ability to plan and manage operational processes for maximum efficiency and productivity.
• Demonstrated relationship management skills and the ability to communicate effectively with colleagues and vendors at all professional levels.
• Proficiency in Excel, Word, and PowerPoint.
• Experience planning Events such as Holiday and Recognition Celebrations, Segment Group Meetings, Training Events, Town Halls, etc.
• Ability to maintain a professional, composed, demeanor, and to diplomatically deal with challenging situations to resolve or escalate with leadership as needed.
• Leader with strong integrity, accountability, and respect for individuals at all levels.
• Ability to travel to FTI office(s) as needed.
• Applicants must be currently authorized to work in the United States on a full-time basis; the employer will not sponsor applicants for work visas.

PREFERRED SKILLS

• Experience with Condeco or similar space management system preferred.

ABOUT THE ROLE

As Director of Workplace Experience & Operations based in the DC Office, and Hub Leader for multiple offices (8+) across your assigned region, you will lead a team that leverages technology, workplace design, hospitality and business services to deliver a best-in-class workplace experience environment.

In this role, you will have oversight of daily operations and supervision of the team to deliver:

• Workplace Services for employees and visitors, including Reception, Conference Center, Pantry Service, Catering Orders, Onboarding, and Meeting/Event Management (office, segment, training, etc.).
• Operations Services such as Facilities Management, Security, Repairs and Maintenance, Space Utilization (Hoteling/Moves/Adds/Changes), Mail/Print/Supplies, Emergency Preparedness, Contingency Plans and Vendor Management.

You will manage and coach Workplace Experience staff, as well as other support staff in various locations, and a number of external vendors. This role requires the ability to collaborate effectively on a peer basis with many corporate functions - including Global Real Estate (GRE), Information Technology Group (ITG), Human Resources (HR), Finance, Marketing - as well as FTI’s diverse range of consulting practice groups.
The ideal candidate will be forward-thinking and hospitality-focused, have comfort working with emerging workplace technology and the ability to support facilities management and operations in a fast-paced environment.