Director Workplace Services at UnityPoint Health

West Des Moines, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

0.0

Posted On

24 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic leadership, IT service management, Cloud adoption, Hybrid infrastructure, Managed service provider governance, Cybersecurity, HIPAA compliance, Digital transformation, Budget management, Vendor management, Service delivery management, Team mentoring, Change management, Clinical operations, Technology roadmap, Strategic sourcing

Industry

Description

Overview Location: Within UnityPoint Health footprint- IA, IL or WI The Director of Workplace Services is a strategic IT leader responsible for driving the enterprise vision for Field Services, Access Management, and Help Desk operations to support clinical excellence, operational efficiency, and digital transformation. This role leads modernization initiatives, ensures secure and compliant technology operations, and oversees performance of the IT Managed Service Provider (MSP). The Director aligns technology investments with organizational goals while fostering a high‑performance culture focused on empowerment, innovation, and continuous improvement. Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you’re in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental, health and vision insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Join our team of experts and make a difference with UnityPoint Health. Responsibilities Define and execute the organization’s technology roadmap and budget, aligning investments with enterprise goals and digital‑transformation strategies Drive cloud adoption, hybrid‑infrastructure modernization, and IT service‑management best practices to enhance scalability, reliability, and efficiency Partner with executive, clinical, business, facilities, and security leaders to integrate technology into core operations and strategic initiatives Lead enterprise Field Services, Access Management, and Help Desk platforms while ensuring strong cybersecurity, HIPAA compliance, and protection of patient information Oversee MSP governance, including SLAs, KPIs, compliance, escalation pathways, performance tracking, and service‑quality validation Direct the Service Delivery Management team, ensuring timely issue resolution, operational excellence, and adherence to service‑management standards Conduct technology due diligence for mergers and acquisitions and maintain relationships with vendors, consultants, and industry partners to leverage best practices Optimize costs through strategic sourcing, prioritization frameworks, and resource allocation while identifying opportunities for innovation and efficiency Build, mentor, and develop high‑performing leaders and teams, fostering a culture of accountability, collaboration, continuous improvement, and change readiness Communicate organizational goals, lead planning and evaluation activities, resolve team issues, and support succession planning and talent development across IT Qualifications Education: A Bachelor's degree in computer science, information systems, business administration, or a similar field is required Equivalent education and work experience will be accepted only if previous experience applies to specific systems Experience: At least ten (10) years of progressive leadership experience in healthcare is required Three (3) or more years of experience working with a (MSP) Managed Service Provider is preferred

Responsibilities

The Director of Workplace Services defines and executes the enterprise technology roadmap, overseeing Field Services, Access Management, and Help Desk operations. This role manages Managed Service Provider performance, ensures HIPAA compliance, and aligns technology investments with clinical and operational goals.