Director, Workplace Technology and Experience at The National Football League

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

210000.0

Posted On

28 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Workplace Technology Strategy, Endpoint Management, Collaboration Platforms, AI-Enabled Virtual Assistants, Autonomous Support Experiences, Global IT Support, CSAT Management, MTTR Management, Asset Lifecycle Management, Software Asset Management, Team Leadership, Stakeholder Engagement, Budget Management, Vendor Management, Change Leadership, Continuous Improvement

Industry

Spectator Sports

Description

The Director of Workplace Technology & Experience is responsible for designing, implementing, and optimizing the digital ecosystem that powers how employees work every day. This role delivers a frictionless colleague experience through modern workplace technologies, AI-powered automation, and high-quality support services across all office locations. The Director leads global technology end-user support, executive technology services, and technology asset lifecycle management while shaping strategic innovation, governance, and continuous improvement across the employee technology landscape. Responsibilities Strategic Leadership & Modern Workplace Vision Develop and execute a holistic modern workplace technology strategy spanning endpoint management, collaboration platforms, AV systems, and workplace automation. Align workplace services with broader business and technology strategies to improve productivity, satisfaction, and operational resilience. Champion adoption of emerging tools, standards, and best practices to maintain a cutting-edge employee technology ecosystem. AI, Automation & Employee Self-Service Innovation Lead development of AI-enabled virtual work assistants, autonomous support experiences, and intelligent workflow automation across HR, IT, Finance, Facilities, and other corporate functions. Enhance employee self-service portals with improved search, guidance, and task completion capabilities. Utilize analytics and end-user experience monitoring to refine and optimize digital journeys. Operational Excellence & Global IT Support Experience Oversee global IT service delivery across L1/L2 IT support, end-user computing, AV services, and Executive IT support. Define and manage KPIs and SLAs such as CSAT, MTTR, First Contact Resolution, and ticket deflection. Implement continuous improvement practices that drive efficiency, quality, and scalability across all operating teams and office locations. Technology Hardware & Software Asset Management Own full lifecycle management of end user hardware including procurement, deployment, maintenance, optimization, and retirement. Oversee software asset management including licensing, entitlements, renewals, compliance, and vendor audits. Implement governance and automation to maintain accurate inventories, reduce risk, and optimize utilization. Leadership, Team Development & Culture Building Lead and mentor a distributed team of managers, analysts, and support specialists. Foster an inclusive, collaborative, high-performance culture emphasizing accountability, knowledge sharing, and operational resiliency. Ensure cross-training and capability redundancy across support functions. Cross-Functional Partnership & Stakeholder Engagement Partner with security, infrastructure, cloud engineering, AI/data, facilities, HR, finance, and program management teams to ensure cohesive strategy and alignment. Build strong relationships with business leaders, anticipate needs, and communicate priorities and roadmaps effectively. Collaborate with global counterparts to maintain consistent workplace standards and share best practices. Governance, Risk, Budget & Vendor Management Own the workplace technology budget, manage vendor relationships, oversee procurement, and evaluate technologies for adoption. Embed security, compliance, and resilience into all workplace services and platforms. Required Qualifications Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field. 10+ years of progressive experience in workplace technology, digital workplace engineering, or end-user services leadership. 5+ years of management experience Deep expertise in end-user computing, unified communications, AV, collaboration tools, ITSM platforms, and device management. Experience implementing AI-driven chatbots, automation and digital employee experience solutions. Experience managing hardware and software asset lifecycles including licensing and compliance. Strong communication, stakeholder management, and change leadership capabilities. Preferred Qualifications Experience deploying autonomous support platforms such as Moveworks, Leena.AI Experience deploying platforms such as ChatGPT, CoPilot Deep expertise in ServiceNow ITSM, SAM, workflow process improvements and automation capabilities Thought leadership in AI platforms and measurable value realization from AI investments. Other Key Attributes / Characteristics Strategic and forward-thinking with strong execution discipline. Highly collabora :tive and able to influence senior stakeholders. Adaptable, resilient, and committed to continuous improvement. Strong interpersonal skills and ability to build trust across the organization. Thrives in a fast-paced, dynamic environment. Salary / Pay Range This job posting contains a pay range, which represents the range of salaries or hourly rates that the NFL believes, in good faith, at the time of this posting that it might be willing to pay for the posted job in the location(s) specified. The NFL expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials or expertise that far exceed those required or expected for the position, would the NFL consider paying a salary or rate near the higher end of the range. Terms / Expected Hours of Work Full-time, typically 40 hours per week, onsite in NYC. Additional hours may be required based on operational needs. Physical Demands: Typical office-based role with prolonged periods of computer use; occasional support for technology installations at office and tent pole events. Travel: May require up to 25% travel to office locations and events for support alignment and oversight. Salary $175,000—$210,000 USD Benefits Information To learn more about our comprehensive benefits offerings, please visit: NFL BENEFITS At the NFL, in-person work at our offices is a top priority because it allows us to collaborate more effectively, build stronger connections, and maintain the culture that drives our success. This role requires onsite presence at an NFL office or stadium location, and remote and/or hybrid working options are not offered. NO RELOCATION ASSISTANCE WILL BE PROVIDED. The NFL is committed to building an inclusive work environment that reflects our incredible fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, and local laws. WHO WE ARE: NFL Core Values: Respect: Everyone matters. We celebrate diverse opinions, honor hard work, and value every contribution. Integrity: We do what's right, even when it's tough. We hold ourselves accountable and always follow through. Team Responsibility: We support each other and our communities. No one is bigger than the game, and every action impacts others. Resiliency: We set high standards, overcome adversity, and adapt to challenges, always striving for excellence. NFL Leadership Attributes: Build Talent: We develop and nurture potential, empowering individuals to grow and succeed. Execute: We take action with precision, delivering results that drive our goals forward. Inspire: We motivate others through vision, energy, and a commitment to excellence. Live Our Values: We embody our core principles in every decision and action. Know the Business: We stay informed, understand our industry, and make decisions that strengthen our position. Think Big: We challenge the status quo, envision bold possibilities, and strive for transformative impact WHO YOU ARE: Talent Attributes: What we expect for our employees: Embody an enthusiastic, proactive can-do attitude Embrace grit, free from ego or entitlement Excel as a relationship builder, with the ability to influence Eager learner, driven by passion rather than just ambition Encompasses an incredible work ethic with an agile mindset

Responsibilities

This role is responsible for designing, implementing, and optimizing the digital ecosystem that powers daily employee work through modern workplace technologies, AI automation, and high-quality support services across global locations. Key duties include leading global end-user support, managing technology asset lifecycles, and shaping strategic innovation and governance for employee technology.