You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

JOB DESCRIPTION:

Are you passionate and actively looking to contribute to the health of Canadians? Do you want to be part of our journey in developing the next greatest digital experience? As a leading provider of health benefits in Canada, Sun Life supports the health care needs of millions of Canadians. In Group Disability, our mandate is to assist our Clients, both employees and employers, in the relentless pursuit of better health.

You will be responsible for coaching Disability Case Managers (DCM) to enhance skills to optimize claims duration / outcomes and develop superior Case Management Excellence behaviours.

• Providing feedback and coach the DCM team in client-focused case management and achieving results
• Refining your assigned DCM team skills on the best use of tools and approaches, caseload management, forecasting, workload prioritization
• Supporting DCM in change management and achieving overall measured team performance
• Identifying opportunities to improve processes to better meet our service excellence, quality, and financial commitments to our Clients
• Identifying emerging trends by using reporting and caseload reviews, and develop a plan to address them
• Collaborating with your Manager, your CMC peers, trainers, and other stakeholders to address learning and development opportunities