OUR STORY

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

REQUIREMENTS

• The ideal candidate has Disability Case Management experience or equivalent combination of experience and specialized education.
• University degree in a related field. Additional course work in occupational health, rehabilitation, legislation related to disability management, helping relationship skills, mediation, human resource management, disability insurance, psychological and workplace factors in disability would be an asset.
• You have strong interpersonal and helping skills along with superior assessment, communication, and problem-solving skills.
• Demonstrated ability to manage complex tasks under tight deadlines is a core competency to be successful in the role.
• We are a customer service focused delivery environment where flexible working hours may be required to meet deadlines.

AUTHORIZATION TO WORK IN THE EMPLOYING COUNTRY

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management’s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Salary Pay Range
Minimum :

DISCLAIMER:

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

THE ROLE

Reporting to the Manager, Disability Operations, you are responsible for assisting employees on behalf of the employer when the employee is off work or at risk of being off work for health reasons. The case manager assesses any barriers to a successful and timely return-to-work and engages with stakeholders to implement strategies to address those identified barriers and support return to work or an appropriate alternative plan.

RESPONSIBILITIES

• Conduct case assessments, contacting the employee and their direct manager by telephone to explain the disability management process and gather information for assessment purposes.
• Develop and document an understanding of the situation and the factors supporting as well as inhibiting a successful return to work for the employee.
• Provide any of the following interventions: more in-depth assessment, medical management interventions, initiation, and coordination of occupational and/or psychological interventions, utilization of specialized resources or consultations etc.
• Determine an appropriate RTW goal with the employee and the employer, provide active support for the return-to work planning process between the employee and their supervisor and intervene when necessary.
• Communicate proactively with the employer’s HR representative regarding any case management issues that may influence the workplace and RTW planning.
• Manage the transition to LTD and provide medical and summary case management information to the LTD insurer to ensure a seamless transition.
• Attend Case Management and Disability Management department team meetings.
• Other projects and tasks as assigned.