Cowan Insurance Group is looking for a Disability Case Manager to join our team! Reporting to the Manager of Return to Health - Wellness & Disability Solutions, the Disability Case Manager will be responsible for the proactive management of short-term disability, accommodation and other absence leave claims. They are responsible for delivering timely, professional and responsive service to our clients. Case management will be performed using our proprietary disability program. We approach disability management with a holistic client-centered view, and our success comes from our strong collaborative and functional approach to case management.

WHO WE ARE:

Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.
Recognized as one of Canada’s Most Admired Cultures and a Canada’s Best Managed Companies Platinum Club Member, Cowan Insurance Group’s award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027!

• Review of medical, functional/cognitive, employment and contractual information of new and ongoing claims to determine initial and ongoing entitlement for benefits in accordance with the client’s policies
• Proactively manage claims through identification of appropriate cost-effective measures to assist employees with their recovery and return to work
• Effectively communicate verbal and written decisions (approvals or declines) to all stakeholders
• Maintains regular professional contact with clients in regard to employee claim status
• Develop and execute comprehensive case management plans including implementation of return-to-work programs and accommodation within the workplace
• Respond to inquiries from claimants, employers, physicians, lawyers, and internal business partners
• Ensure all case managements notes and records are accurately documented and maintained
• Work collaboratively and communicate clearly and professionally with co-workers
• Active participation in Return to Health team meetings
• Participate in case conference calls or meetings with clients upon request – some travel may be required
• Provide education and support to employers on disability management best practices and AODA requirements
• Co-ordinate Medical Consultant discussions and referrals for file reviews, as required
• Professionally resolve employee or client complaint/concerns and service issues
• Attend occasional client meetings, that may include travel