ABOUT US:

LiveBetter Community Services is one of the largest human services providers in regional Australia. Our core business
is customer-focused in-home and accommodation services. Additionally, we provide support to customers through a
broad range of child and family services, community transport, home modification and maintenance, and clinical
services. We operate from more than 40 locations across regional New South Wales, Queensland, and Victoria,
providing support and employment to people in the communities we serve.
We take a person-centred approach to our service delivery. This means ensuring our contact with customers is caring
and empathetic, providing both psychological and emotional safety, and of practical assistance to help people live
their best lives.

SERVICE DESCRIPTION

Accommodation Services provide 24/7 overnight supports to both Disability and Aged Customers. Accommodation
Services provide permanent accommodation options to customers with a Disability via Supported Independent
Living (SIL) and Individual Living Options (ILO). Accommodation Services is also responsible for overnight services
that are delivered in LiveBetter owned and operated facilities, such as Respite Services for Aged customers, which is
known as Short Term Accommodation (STA) under the NDIS.

POSITION DESCRIPTION

The Disability Support Leader provides leadership and management to a support team that is enabled to promote
the dignity of customers and support them to develop to their potential.

MANDATORY QUALIFICATIONS AND EXPERIENCE

• Current unrestricted Australian Drivers Licence and willingness to undertake travel in accordance with

responsibilities of the role.

• Current First Aid and CPR Certificates
• Completion of NDIS Worker Orientation Module ‘Quality, Safety and You’
• Minimum Certificate IV in Disability Services or equivalent and/or relevant experience.

SKILLS, KNOWLEDGE, AND ABILITIES

• Working knowledge of the aims and objectives of Supported Independent Living program activities.
• Demonstrated experience with direct customer support work in a Supported Independent Living setting.
• Good verbal and written communication skills along with effective interpersonal skills.
• Effective organisational skills and ability to use initiative.
• Demonstrated capacity to work as a team member and also independently, whilst enjoying a degree of
  responsibility in your position.

LiveBetter Position Description

• Good level of computer skills and the ability to undertake administrative tasks.
• Willingness to undertake LiveBetter’s Clinical Care Competencies and other mandatory training relevant to

your role.

OUR PURPOSE:

• We inspire possibility by giving people access to support in their chosen community.

DUTIES AND RESPONSIBILITIES

• Daily management ensuring high level of quality, achievement of standards, legislative requirements, service

provision, and staffing in their area of responsibility.

• Supporting the achievement of quality accreditation through the development, dissemination and review of

procedures and participation in internal and external audits

• Managing the development of individualised plans and programs, in consultation with Customers and their

support planning partners, that empower customers in developing skills associated with daily living and to
increase their capacity to be a part of the community in reflection of customer goals as funded through the

HEALTH, SAFETY AND ENVIRONMENT RESPONSIBILITIES

All staff are required to take reasonable care for their own health and safety and that of other personnel who may
be affected by their conduct.
Advise LiveBetter in writing of any conditions which may impact ability to carry out the responsibilities required of
the role.
Staff are also expected to assist LiveBetter in our commitment to being a Child Safe Organisation.

responsibilities of the role.

• Current First Aid and CPR Certificates
• Completion of NDIS Worker Orientation Module ‘Quality, Safety and You’
• Minimum Certificate IV in Disability Services or equivalent and/or relevant experience

timeliness of results. • Clarifies responsibilities and builds ownership by regularly monitoring team and/or

• Sets high standards for customer service, individual progress