Disability Support Worker – Complex & High Care Needs

Location: Strathfield

Shift Schedule: 24/7 rotating roster, including morning, evening, and night shifts (active and sleepover).

Job Type: Casual

Pay Rate: SCHADS Award Level 2 Pay Point 1 + 25% casual loading

While this is a casual position, you may be scheduled for regular ongoing shifts to support work/life balance, with the potential to move into a permanent role.

Essential Criteria:

Required Skills & Experience:

• Relevant health and/or clinical experience: Following multiple care plans involving complex medication administration, insulin administration, dietary plans and modifications, complex wound care, and chronic disease management.
• Minimum 1 year of experience supporting individuals with Dementia, Cerebral Palsy, mental health and psychosocial disabilities
• Minimum 1 year of hands-on experience supporting individuals under Behaviour Support Plans (BSPs), with an understanding of Restrictive Practices (RPs) and their application
• Experience using manual handling equipment such as hoists and slide sheets
• Willingness and confidence to provide personal care and support with daily living activities
• Flexibility to work across a variety of shifts, including overnight and sleepover shifts

Required Documents & Certifications:

• Certificate III in Individual Support (Disability, Aged Care, or related) or higher
• Current First Aid (HLTAID011) and CPR (HLTAID009)
• Valid NDIS Worker Screening Check (or willingness to obtain)
• Current National Police Check with clearance to work with vulnerable persons/people with disability
• NDIS Worker Orientation Module ("Quality, Safety and You") (or willingness to complete prior to commencement)

Our Purpose

Our purpose is to make a positive difference in all the lives we touch. This includes our participants, families, carers, planners, support coordinators, and practitioners. We seek to achieve this by firstly providing amazing quality care that is culturally and linguistically aligned.

About Ample Life

Ample Life is a provider of Supported Independent Living (SIL) and Respite Accommodation (MTA/STA) for NDIS participants across Sydney. We specialise in culturally and linguistically aligned care services to participants from diverse backgrounds such as Chinese, Indian, Vietnamese, Spanish, Indonesian, Korean, Italian, and many others.

In each of our homes, our participants and carers share the same language and cultural backgrounds. This means that there are no language barriers. There is cultural sensitivity in our communication and care. Our participants get to enjoy food from their native cuisine on a daily basis just like at home. We play games, music, and TV from our participants’ native countries. Our homes feel like home.

Our mission is to provide a supportive and empowering living environment for individuals with disabilities. We believe that everyone deserves the opportunity to live life to the fullest, and we are dedicated to helping our residents achieve their goals and live as independently as possible. 

If you share our passion for making a meaningful difference in the lives of others, then we have an exciting opportunity for you. We are seeking motivated and passionate individuals to join our SIL Care Team. You will receive attractive remuneration and opportunities for accelerated career development.

About the Role

As a member of our SIL Care Team, you will support participants with complex, high care needs, including dementia/Alzheimer's, cerebral palsy, intellectual disability, psychosocial disability, and physical support needs (which may include bed-bound care). You will work under the direction of our SIL Manager and Team Leader, providing support that aligns with each participant's goals and care plan.

Your role includes, but not limited to:

• Supporting participants in their daily routines, including personal care, supervision, and social engagement using person-centred communication and routines
• Supporting participant independence through community engagement and individualised programs
• Administering medication safely in line with care plans and clinical guidelines
• Providing manual handling support (e.g., hoists, slide sheets)
• Implementing Behaviour Support Plans (BSPs) and applying Restrictive Practices (RPs) correctly where relevant
• Identifying and reporting hazards to maintain a safe environment
• Maintaining accurate progress notes and incident reports
• Communicating effectively with participants, families, and staff to meet individual needs and goals
• Collaborating with allied health professionals for coordinated care
• Participating in ongoing training to build complex care skills
• Maintaining confidentiality and respecting participants' privacy and dignity
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Desirable / Personal Attributes:

• Current Manual Handling certification
• Strong communication, interpersonal, and organisational skills; ability to work autonomously and in a team
• High attention to detail with administrative and documentation tasks
• Genuine commitment to person-centred, active support and the rights of people with disability
• Calm, resilient approach to managing complex or stressful situations
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