ABOUT US

EddenRose Community Services is a registered NDIS provider with a strong commitment to Putting People First. We specialise in supporting participants with spinal cord injuries, acquired brain injury (ABI), psychosocial disability, and complex behavioural needs.
Our mission is to provide safe, person-centred, and trauma-informed support that builds trust, promotes independence, and improves quality of life.

ESSENTIAL SKILLS & ATTRIBUTES

We are looking for a mature, professional support worker with:

• Compassion, patience, and excellent communication skills.
• Reliability and punctuality – showing up, on time, every time.
• Flexibility and strong problem-solving skills to adapt to unexpected challenges.
• Ability to build trust by being respectful, empathetic, and discreet.
• A positive, proactive, and vibrant attitude to motivate engagement.
• Strong active listening skills – validating needs and emotions.
• Cultural competency – able to support individuals from diverse backgrounds.
• Collaboration skills – able to work in a team with therapists, doctors, and coordinators.
• Emotional resilience – able to manage stress and practise self-care to prevent burnout.

MANDATORY REQUIREMENTS

• Certificate IV in Disability, Individual Support, Community Services, or equivalent in Health/Human Services.
• Mental Health First Aid Certification.
• HLTAID011 First Aid and HLTAID009 CPR.
• NDIS Worker Screening Check.
• Working with Children Check – Employer version.
• Current National Police Clearance.
• Infection Control and Manual Handling Training.
• Valid Australian Driver’s Licence and comprehensively insured vehicle.
• Triple COVID-19 vaccination (including booster).

ABOUT THE ROLE

We are seeking a highly experienced, self-driven, and respectful Disability Support Worker to support a participant in Greenvale VIC with complex physical, neurological, and psychosocial needs.

This is not an entry-level role. It requires a professional who can:

• Deliver high-intensity personal care with skill and attention to detail.
• Manage challenging behaviours calmly using trauma-informed approaches.
• Liaise confidently with doctors, hospitals, and allied health teams.
• Support meaningful community access in a bright, vibrant, and proactive way.
• Maintain clear, detailed documentation that meets NDIS compliance standards.

This role requires strict compliance with:

• NDIS Code of Conduct
• NDIS Practice Standards
• Privacy Act 1988 (Cth)
• Fair Work Act 2009
• All EddenRose Community Services policies and procedure