Full job description

About Us

LOJ Supports is a clinical-led complex care provider serving the Gold Coast and Southern Brisbane. Unlike generalist providers, our supports are led by a clinical team, meaning our support workers are backed by real clinical oversight, not left to navigate complex needs alone. We work with participants who have high-intensity support needs, including tracheostomy care, PEG feeding, complex behaviour support, and epilepsy management.

The Role

We're building a casual support worker pool for participants with complex clinical needs. Shifts will vary in hours and location across the Gold Coast and Southern Brisbane, and every support worker is trained and supervised by our clinical team, so you're never working in complex environments without proper preparation and backup.

No experience in complex care? That's okay. We care more about your work ethic, reliability, and genuine willingness to learn than a long resume. If you're the kind of person who shows up, pays attention, asks questions, and wants to build real skills in a clinically supported environment, we want to hear from you.

What You'll Be Doing

• Supporting participants with daily living tasks, personal care, and community access
• Working alongside and under the guidance of our clinical team as you build complex care skills
• Following individualised support and clinical care plans accurately and consistently
• Communicating clearly with our coordination and clinical staff about participant wellbeing
• Building genuine, respectful relationships with participants and their families

What We're Looking For

• A strong work ethic and reliability, you show up, you follow through
• Genuine eagerness to learn and grow into complex care work
• Comfortable receiving feedback and clinical guidance, and applying it
• Good communication skills and a calm, patient approach
• Ability to work independently once trained, while knowing when to ask for support
• Own reliable transport and a current driver's licence (highly regarded, most shifts require travel between participants)

Experience in disability support, aged care, nursing, or complex care is a bonus, but not required. We invest in training the right people, not just hiring a qualification.

Requirements to Apply (or willingness to obtain before starting)

• NDIS Worker Screening Check (or willingness to obtain)
• Current First Aid and CPR certificate (or willingness to obtain)
• Working with Children Check, if applicable to your role
• Certificate III/IV in Individual Support or Disability (highly regarded, not essential)
• Full Australian work rights

Full job description

ABOUT US;

GOCare is a growing organisation who supports a wide range of people with a disability to achieve their goals and reach their fullest potential in the table lands , Atherton and surrounding areas.

We offer the following programs to NDIS participants;

• Individual supports
• Residential care (SIL)
• Respite
• Day services
• Holidays

OUR MISSION; is to develop the potential of our employees through opportunities, initiative

and training within our organisation in order to add value and enrich their lives, to therefore

in rich the lives of those who we support.

We at GOCare aim to place its people above all else by recognising the significance and

importance in both our participants and of the team that supports them.

THE POSITION;

Supporting people with a disability through daily living activities, personal care, skills development, community access and reaching support plan goals.

DO YOU HAVE

• A Current Driver’s License with Current Registration and Comprehensive Car Insurance
• A Current Working With Children's Check ( blue card )
• A NDIS Screening Check ( Yellow Card)
• Work Authorisation for Australia
• Minimum cert III in individual supports Disability

ARE YOU WILLING TO ATTAIN

• A Current Level II First Aid Certificate
• CPR

Specific Duties: Work collaboratively with participants to provide person centered active support in accordance with participant’s individual needs and goals, GoCare Support Services’ Policies and Procedures, Legislation and industry guidelines e.g. NDIS Practice Standards, Child Safety Standards, NDIS Code of Conduct, Zero Tolerance, please refer to the attached links.

• Support, engage and motivate participants in the activities of daily living to promote independence, inclusion and capacity building.
• This includes participant centered decision making, house hold duties, meal preparation and assistance, attending appointments, educational and workplace opportunities, community and recreation activities.
• Provide personal care according to individual needs in a manner that demonstrates respect of participants’ rights, privacy, identity, culture, gender and sexual orientation, please refer to the GoCare website Gocss.com.au for each policy.
• Promote and support friendships and social connections.
• Observe and respond flexibly to participants’ changing needs. Provide a safe environment for participants.
• Take appropriate action where any participant is experiencing discrimination, exploitation, neglect, abuse or violence, ensuring to escalate any concerns to the appropriate team leader or manager.
• Communicate with participants in a way that is clear, inclusive, respectful and to the individual needs of the participants.
• Provide supports according to the participants individualised support plans. Provide high complex care, including manual handling, and high intensity supports according to individual needs, training and personalised plans. Use mechanical aids and equipment (e.g. hoists, slings and slide sheets), as applicable to assist with mobility and transfers of residents/participants.
• Administer medication in accordance with GoCare Support Services policies and procedures.
• Promote and encourage good health, nutrition and wellbeing for each participant.  Support participants to ‘speak up’ particularly in regard to concerns, complaints and incidents (self-advocacy).
• Completion of domestic duties as required, within each of the programs/ locations managed by GoCare Support Services.  Ensure and maintain a safe and hygienic work environment in accordance with WH&S standards.
• Ensure workplace risks are reported and contribute to a high level of infection control, including utilizing appropriate personal protective equipment.
• Ensure all participant documentation is completed in an accurate and timely manner, ensure the occurrence of an ‘Incident’ is reported to the appropriate team leader, manager or on-call service before the before the end of the shift.
• Corresponding paperwork such as an incident report must also be completed by end of the shift.
• Establish and maintain professional working relationships and effective communication, to ensure high quality of service delivery.
• Develop cooperative, trusted and respectful working relationships with the participant’s support team. This may include family, friends, advocates, allied health professionals, paid supports and mainstream or community services.
• Communicate to the program team leader any changes to residents/participants’ support needs. Participate in the development and review of participant supports and documentation such as participant snapshots.
• Participate in supervisions, development, training and attend meetings as required.
• Ensure understanding of your capabilities, role and impact. Maintain a high level of self awareness, work within your capabilities and look after yourself.
• Other appropriate duties as directed by the Program Teal leader or Manager.
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