Job details

$75,000 - $80,000 a year

Full-time

Brisbane QLD

Full job description

About Us:

Kangaroo Care provides a range of NDIS services designed to support people with complex mental health needs and disabilities. We offer a streamlined support system and help our clients thrive in the community.

About the Role - URGENT

We are currently seeking a compassionate, experienced, and reliable Family Support Worker to support a participant with complex physical, neurological, and mental health needs .The role involves assessing clients' needs, developing and implementing support plans, monitoring progress, and connecting clients with appropriate community resources and services. Family Support Workers work closely with families, community organisations, government agencies, and other stakeholders to promote wellbeing, independence, and positive outcomes. They also maintain accurate records, preparereports and funding submissions, and advocate for clients to ensure they receive the support and opportunities they need to improve theirquality of life.

Key Responsibilities

• Conducting client interviews to identify and evaluate the nature, scope, and impact of their challenges and support needs.
• Monitoring client progress and maintaining accurate records and reports on outcomes and interventions.
• Assessing community needs and available resources related to health, welfare, housing, employment, education, and training services.
• Building and maintaining relationships with community organisations, welfare agencies, government departments, and private sector stakeholders to enhance community support and resource awareness.
• Providing guidance, support, education, and care to families, children, and people with disabilities in a range of community and residential care settings.
• Assisting people in addressing social, emotional, behavioural, and financial challenges through appropriate support and intervention strategies.
• Preparing funding applications, grant submissions, and comprehensive reports for government agencies and other relevant stakeholders.

Requirements

• Strong Assessment and Case Management Skills
• Knowledge of Community Services and Support Networks
• Excellent Communication and Relationship-Building Skills
• Experience Supporting Vulnerable Individuals and Families
• Strong Documentation and Reporting Skills
• High-level empathy, patience, and compassion
• Valid NDIS Worker Screening Check
• Driver’s license and reliable transport - must own a suitable vehicle.

Why Kangaroo Care

You won't be a roster number here. You will have a real say in how you support your participant, backed by a team that answers the phone and has your back. This is the kind of work you go home feeling good about.Ready? We're moving fast on this one - apply today.

Pay: $75,000.00 – $80,000.00 per year

Work Location: In person

Job details

$35 - $43 an hour

Temporary, Casual

Afternoon shift, Morning shift, Shift work

Nundah QLD 4012

Full job description

Are you a patient, warm, and experienced support worker looking for consistent, meaningful casual hours in the wonderful opportunity for a dedicated support worker to join our small team across a number of participants in the Brisbane area. This role offers up casual work across a mix of morning and afternoon shifts, covering both in-home support and community access, with consistent days and times that you can genuinely plan your life around.

You'll be working with a number of participants in their homes and out in the community, supporting them with daily routines, personal care, social engagement, and community participation. The focus is on building genuine, trusting relationships — consistency and familiarity matter deeply to our participants and their families.

Experience with neurodivergent is highly regarded for this role. If you've supported someone through the challenges of memory loss — with patience, creativity, and warmth — this could be exactly the right fit for you.

This role suits you if you:

• Understand the importance of routine and consistency for someone with memory impairment
• Are calm, adaptable, and able to meet a participant where they are — even when each day looks a little different
• Are based in the Brisbane area
• Are looking for steady casual hours across a small group of participants — not a fulltime position or SIL role
• Genuinely enjoy building long-term relationships with participants and their families

What the work involves

• Supporting daily living routines in the home
• Assisting with personal care and hygiene with dignity and respect
• Accompanying the participant into the community for social activities, appointments, and outings
• Providing companionship and meaningful engagement
• Communicating clearly and regularly with the participant's family and the Supportr team
• Completing accurate shift notes and documentation

You must hold before starting:

• NDIS Worker Screening Clearance (Yellow Card)
• Blue Card (Working with Children)
• First Aid renewed within the last 3 years and CPR within 12 months
• NDIS Worker Orientation Module
• Current driver's licence and reliable, insured vehicle (essential)

Why Supportr?

We're a small, people-centred organisation — which means you'll be known by name, supported by a team that's genuinely accessible, and matched with clients where we believe you'll thrive. We're honest about what the work involves before you start, and we value workers who want to stay, not just show up.

If you're looking for consistent, rewarding casual work with participants who will genuinely benefit from your presence — we'd love to hear from you.

Company Overview

• Please visit our company website for more information