DISABLED BADGE ENFORCEMENT OFFICER

Here at NSL part of Marston Holdings Ltd we are not just the “parking people”; we are so much more than that. Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live. You will probably know us best as the friendly faces you see around your local neighbourhoods and high streets.
We’re looking for a proactive Disabled Badge Enforcement Officer to join our Manchester team. You’ll play a key role in investigating misuse and fraud of Disabled Badges, preparing case files for Legal Services, and ensuring high standards of enforcement and customer care.

• To carry out the duties of the post due with regard to the Company’s equal opportunities policy
• To effectively manage potential confrontational situations
• To be flexible – carry out any other duties as and when required by the management
• To help train new staff within the team
• To liaise with members of the public and give advice on parking issues and enforcement procedures in a courteous manner ensuring that our customer care policy is always adhered to.
• To enforce Disabled Badge Fraud and misuse under Section 2 of The Fraud Act 2006 and Regulation 117 of The Road traffic Regulation Act 1984, to any vehicles in contravention of the regulations.
• To authorise vehicles for removal in line with contract guidelines.
• To use and be responsible for the care and general maintenance of any company equipment allocated in order for daily tasks to be carried out
• To undertake the duties of the post in accordance with the Quality Assurance systems and procedures within the service