MINIMUM QUALIFICATIONS FOR CONSIDERATION:

• A high school diploma or a bachelor’s degree in a related social service field is preferred.
• At least 3 years of experience that is directly related to the duties and responsibilities specified

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong verbal and written communication, listening, and presentation skills.
• Strong, flexible interpersonal skills are required to interact effectively with employees and managers at all levels in the organization.
• Excellent organizational skills are required to ensure that multiple tasks receive adequate and timely attention.
• Demonstrated conflict resolution skills.
• Able to influence and persuade others in difficult situations.
• Able to function autonomously and be proactive.
• PC literate and proficient.
• Good proficiency in Microsoft Office applications, including Excel, Outlook, and Word.
• Good organizational and time management skills.
• Ability to coordinate quality assurance programs in the area of specialty.
• Ability to gather data, compile information, and prepare reports.
• Knowledge of community support services and funding agencies.
• Knowledge of psychosocial interviewing and counseling techniques.
• Records maintenance skills.
• Ability to drive and possess a clean driving record.
• Bilingual ability is a plus.

PHYSICAL REQUIREMENTS

This is sedentary work that requires the following physical activities:
Sitting for long periods, walking, finger dexterity, feeling, repetitive motions, talking, hearing, and visual acuity.
Occasional lifting (up to 10 pounds of computer equipment or paper supplies).

Traveling by car or plane to business events or other company locations may be required. Travel may require prolonged sitting or standing.

• Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

WORKING CONDITIONS:

• Normal office environment.
• May be subjected to fast-paced decision making, crisis situations.
  NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.Nothing in this job description restricts management’s right to assign or reassign job duties as required. This job description is not to be construed as a guaranteed contract of employment for a definite period of time

THE ESSENTIAL JOB DUTIES INCLUDE, BUT ARE NOT LIMITED TO:

• In an office or a field setting, interview clients about recovery needs such as personal and family adjustments, finances, employment, food, clothing, housing, and physical and mental impairments to determine the nature and degree of need. Field visits may include home visits when clients cannot travel to the office or a neutral location.
• Secures basic demographics along with recovery resources—insurance, savings, FEMA assistance, SBA assistance, USDA assistance, etc.; evaluates these together with the client’s outstanding disaster recovery needs.
• Aids clients in developing a recovery plan to achieve safe, sanitary, secure, and sustainable living for those areas impacted by the disaster.
• Helps clients identify disaster and non-disaster needs so that disaster case management services can be focused on attainable disaster recovery.
• Refers clients to community resources and other organizations as indicated for non-disaster-related needs; may determine or participate in determining client eligibility for financial assistance.
• Compiles records and prepares reports; develops and/or reviews recovery plan, and performs follow-up to determine the quantity and quality of service provided to the client and the status of the client’s recovery case.
• As outlined in program policies and procedures, accesses and records client and community resource information via the case file and the client database.
• May work in collaboration with other professional disciplines.
• Provide culturally sensitive services.
• Participate actively in community building and have the capacity to support recovery efforts. This may include attending long-term recovery groups, unmet needs meetings, publicly speaking when called to engage community partners, etc.
• Prepare and present case presentations that are accurate and appropriate based on a client’s recovery needs, while ensuring all supporting documentation has been obtained and recorded in the client’s case file.
• Display appropriate interventions to meet recovery goals and the ability to set appropriate recovery limits.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.