Zotefoams plc is a world leader in cellular material technology, headquartered in Croydon, UK, with additional manufacturing sites in Kentucky, USA and Brzeg, Poland, Oklahoma, USA (foam products manufacture and conversion) and Jiangsu Province, China (T-FIT).
We produce lightweight foams for various markets including sports and leisure, aviation, automotive and healthcare. Zotefoams also owns and licenses patented technology and sells advanced insulation systems
The Company is on a fast growth path, with strong revenue and profitability growth in recent years and ambitious growth plans for the near future.

WHAT WERE LOOKING FOR?

• Reliable and trustworthy, delivering what is promised on time.
• Responsive and proactive, using initiative to meet business needs.
• Pioneering in approach, always seeking ways to make a positive difference.
• A team player who values collaboration and puts the business first.

ABOUT THE ROLE:

The Dispatch Administrator will provide effective administration support to the Dispatch team throughout a 7-day cycle, ensuring the smooth coordination of deliveries, stock movements, and associated documentation.

ROLE RESPONSIBILITIES:

• Act as the first point of contact for enquiries from internal staff and transport companies, organising deliveries and handling stock queries.
• Work closely with the Senior Administrator to deliver efficient administrative support, including:
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• Load preparation documentation, highlighting upcoming issues early.

• Stock transfers using Microsoft AX ERP systems.
• Picking and shipping documentation.
• Booking deliveries and collections via the customer service database.
• Create departmental reports (Excel, Word), including shift end reports, investigations, efficiency tracking, and KPIs.
• Assist Inventory Co-Ordinator and Material Controllers with cycle counting, resolving discrepancies, and reporting findings.
• Liaise with delivery drivers and fork truck drivers, booking in late raw material deliveries where required.
• Monitor the dispatch and delivery of raw and irradiated/non-irradiated slabs from external warehouses, ensuring ERP records are up to date.
• Assist with the creation and maintenance of departmental SOPs.
• Support audits by resolving non-conformance issues and preparing reports.
  Provide cover for team members during absence or holidays.