Dispatch Air and Ground Des Moines - FT at Trinity Health

West Des Moines, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Dec, 25

Salary

0.0

Posted On

28 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Critical Thinking, Communication, Coordination, Patient Information Management, Emergency Response, Weather Observation, Database Management, Team Activation, Inter-facility Transfers, Documentation, Navigation, Helipad Monitoring, Orientation, IV Coordination, Medical Control Requests, Transport Coordination

Industry

Hospitals and Health Care

Description

Employment Type: Full time Shift: Description: At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well. MercyOne Central Iowa sets the standard for personalized and radically convenient care in the Des Moines metro area and surrounding counties. MercyOne Des Moines Medical Center, founded by the Sisters of Mercy in 1893, is the longest continually operating hospital in Des Moines and Iowa’s largest medical center, with 802 beds available. The hospital is one of the Midwest’s largest referral centers. With more than 7,000 colleagues and a medical staff of almost 1,500 physicians and allied health professionals, MercyOne Central Iowa is one of Iowa’s largest employers. Want to learn more about MercyOne Des Moines? Click here: Find a Location Des Moines, Iowa (IA), MercyOne Des Moines Join the MercyOne Family! We are looking to hire a EMT Dispatcher! As a dispatcher at MercyOne, your focus is to be the communication link between Mercy One, Pediatric Transport, Neonatal Intensive Care Transport, Mercy Ambulances, and all pre-hospital agencies, hospitals and law enforcement agencies. ESSENTIAL FUNCTIONS: Receives all incoming requests for Mercy One, Pediatric Transport, and Neonatal transports. The dispatcher will coordinate responses by obtaining patient information and activating the appropriate team. Coordinates alternate transportation when a transport team is unable to provide service. Communicates patient information to the transport teams, in addition obtains and relays navigation and landing information to the pilot. Coordinates landing zone with law enforcement as requested. Communicates with requesting agency and receiving hospital, providing updates as applicable. Provides flight following throughout the mission, either by satellite tracking or by communicating with the pilot every ten minutes if satellite tracking is inoperable on the aircraft during the flight. Completes flight database following each flight. Observes weather patterns, alerting pilots and members of the transport teams of significant changes. Receives and coordinates all incoming/outgoing inter-facility, clinic transfers, 911 requests, mutual aid requests, specialty team transports, and all other activities related to dispatching for Mercy Ambulances. Receives EMS ground ambulance radio and telephone communications. Documents reports from EMS calls and obtains a Physician Designee for Medical Control requests for Mercy Medical Center and Mercy West Lakes. Enters in via computer all information pertaining to Level I Cardiac, Traumas, stroke and any other requested paging groups or messages as required. Completes faxing of any documents which are required to go to another department. Activates all designated teams via the paging system to include trauma team, Level I cardiac personnel, Stroke team, Rapid Response team, IV team, ECMO team, etc. Monitors the main and secondary helipads and ambulance garage for inbound rescues. Notifies the appropriate nursing unit of incoming patients who are direct admissions and provides rescues with room assignments. Assists EMS in coordination of any needs. Completes special projects as assigned. Assists in orienting new dispatchers and flight team members to responsibilities in the dispatch center. Coordinates all IV requests from the floor as needed. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: High school diploma or equivalent required. A minimum 2 years’ experience as an EMT-B, Paramedic, Emergency Dispatcher, or Emergency Department team member required. Certified as an EMT-B or EMT-P in the State of Iowa, preferred. Excellent critical thinking skills required. Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system! Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Responsibilities

The dispatcher serves as the communication link between various transport teams and agencies, coordinating responses and providing critical patient information. They also monitor weather patterns and manage incoming and outgoing transport requests.