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Dispatch Clerk at Satellite Office
Taguig, Metro Manila, Philippines -
Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Dispatch Operation Oversight, Customer Service, Delivery Path Arrangement, Contractor Liaison, Team Morale Maintenance, Leadership, Process Improvement, Change Management, Financial Management, Health & Safety Management, Customer Enquiry Answering, Problem Solving, Time Management, Organizational Skills, Composure Under Stress, Typing Skills

Industry

Outsourcing and Offshoring Consulting

Description
PRIMARY RESPONSIBILITIES & DUTIES Purpose of the position The key focus of this role is to oversee the entire dispatch operation to ensure efficiency and a high level of customer service. Arranging the best possible delivery paths, liaising with the delivery contractors and maintaining high levels of morale are also imperative to this role. This role will also manage all aspects of the Dispatch and Deliveries team from leadership, process improvement, change management, financial management and health & Safety. Key responsibilities & duties: • Answering dispatch enquiries from customers • Offer solutions to the customers’ delivery problems • Arranging deliveries for customers • Dealing with customer enquiries over the phone • Offering solutions to customer problems and issues PERSONAL SKILLS & QUALITIES • Have at least 2 years’ experience in a customer service role • Be a self-starter and driven to succeed • Be totally people focused and customer oriented • Have exceptional verbal and written communication skills • Have great communication and interpersonal skills • Have excellent time management and organisational skills • Have the ability to maintain composure under stressful work situations • Have exceptional Customer service • Work well part of a team • Have Intermediate to advance typing skills
Responsibilities
The primary focus of this role is to oversee the entire dispatch operation, ensuring efficiency and high customer service by arranging optimal delivery paths and liaising with contractors. This position also involves managing the Dispatch and Deliveries team across leadership, process improvement, financial management, and health & safety aspects.