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Dispatch Coordinator at Authority HVAC
Tempe, Arizona, United States -
Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

0.0

Posted On

17 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Dispatch Coordination, HVAC Experience, Plumbing Experience, Scheduling, Communication Skills, Record Keeping, Problem Solving, Team Collaboration, Microsoft Outlook, Microsoft Teams, Client Portals, Organizational Skills, Time Management, Customer Focus, Attention to Detail

Industry

Facilities Services

Description
Description Position Overview Authority HVAC is seeking an experienced and detail-oriented Dispatch Coordinator to support daily service operations. This role is critical in ensuring technicians are efficiently scheduled, customers are communicated with clearly, and service requests are properly tracked through internal systems and client portals. The ideal candidate thrives in a fast-paced, team-driven environment and brings prior HVAC or plumbing dispatch experience. Key Responsibilities Coordinate and dispatch HVAC service technicians to meet customer and client requirements Manage incoming service requests, work orders, and scheduling changes Communicate clearly and professionally with technicians, customers, vendors, and internal teams Monitor technician schedules, job status, and service timelines to ensure SLAs are met Utilize client portals to receive, update, and close work orders accurately Maintain accurate records and documentation using Microsoft Outlook, Teams, and internal systems Support overall operational efficiency through proactive communication and problem-solving Requirements Minimum 2 years of experience in HVAC or plumbing dispatching Strong ability to collaborate in a team-oriented environment Excellent verbal and written communication skills Proficiency with Microsoft Teams and Outlook Hands-on experience with client portals, such as: -ServiceChannel -Corrigo -NetSuite -BuildOps (or similar platforms) Preferred Skills & Attributes Strong organizational and time-management skills Ability to prioritize and adapt in a fast-paced service environment Customer-focused mindset with attention to detail Problem-solving skills and a proactive approach to daily operations
Responsibilities
The Dispatch Coordinator will coordinate and dispatch HVAC service technicians while managing service requests and scheduling changes. They will ensure clear communication with technicians and customers and monitor job statuses to meet service level agreements.