Dispatch Coordinator (Road Side Assistance Exp) - Work from Home | Wed - Su at Twoconnect

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

08 Mar, 26

Salary

0.0

Posted On

08 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dispatch Coordination, Customer Service, Logistics, Communication, Time Management, Attention To Detail, Problem Solving, Tech Literacy, Job Verification, Invoice Preparation, Phone Presence, Record Keeping, Team Collaboration, Administrative Support, Multi-Tasking, Job Allocation

Industry

Outsourcing and Offshoring Consulting

Description

Respond to 15–20 inbound calls per hour from customers, drivers, insurers, and police. Allocate and dispatch jobs to available tow truck drivers quickly and accurately. Use Linksoft Tow Manager to manage job assignments and updates. Answer driver queries regarding payments, locations, and pick-up details. Handle quote and invoice preparation for completed jobs. Respond to pricing and job verification requests. Provide timely updates and information to insurers and police as required. Verify job details and pricing before final submission. Deliver excellent phone-based customer service, especially during quiet periods. Maintain clear records of calls, dispatches, and job statuses. Support General Manager with reporting and any additional administrative tasks. Other role specific duties as they arise. Bachelor’s degree in Business, Logistics, Communications, or a related field. Previous experience in admin, logistics, dispatch, or customer service is highly regarded. Excellent verbal and written communication skills — clear, professional, and responsive. Strong phone presence and ability to manage multiple conversations calmly under pressure. Well-organised with high attention to detail and time sensitivity. Tech-literate; confident learning new tools. Ability to work independently during peak periods and collaborate as part of a team. Why Join Twoconnect? We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity: Work from home Wed– Sun: 12:00 midnight – 9:00 AM PHT (adjustments will be made for daylight saving time) HMO with 1 free dependent and medical reimbursements Government-mandated benefits Work from home allowances Opportunities to work with leading companies in Australia and beyond Training programmes for career development Engaging company outings, team activities and wellness sessions Supportive, inclusive culture Dedicated managers focused on your growth and success Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities. We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable. Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee. Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team. 🔗 Learn more about us through our official pages: Website: https://twoconnect.com.au/ Careers: https://apply.workable.com/twoconnect-careers/ LinkedIn: https://linkedin.com/company/twoconnectau Facebook: https://www.facebook.com/2woconnect/ Instagram: https://www.instagram.com/twoconnect_/

Responsibilities

The Dispatch Coordinator will respond to inbound calls and allocate jobs to tow truck drivers while managing job assignments using Linksoft Tow Manager. They will also handle customer inquiries, prepare quotes and invoices, and maintain records of calls and dispatches.