Dispatch/Customer Service at Kates Detective Security Agency

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jul, 26

Salary

20.0

Posted On

10 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dispatching, Customer Service, Communication, Multitasking, Problem-solving, Time Management, Microsoft Outlook, Microsoft Word, Office Suite, Incident Reporting, Professionalism, Logistics, Scheduling, Interpersonal Skills

Industry

Security and Investigations

Description

Job Title: Dispatcher / Customer Service Representative Company: Kates Detective Agency Location: Chicago, IL Position Type: Full-Time Level: Experienced Pay Rate: $20.00/hour Travel: None Shift: EVENING and OVERNIGHT 3PM–11PM, 10PM–6AM, 11PM-7AM Position Overview Kates Detective Agency, a licensed and highly respected security firm in Chicago, is seeking an experienced and professional Dispatcher/Customer Service Representative. This role is critical in coordinating communication between security personnel, clients, and management to ensure timely and effective responses to security-related matters. The ideal candidate is highly organized, customer-focused, and capable of multitasking in a fast-paced environment. ---------------------------------------- Key Responsibilities * Manage front desk operations with professionalism and strong customer service skills * Answer and route incoming calls using proper business etiquette * Dispatch and coordinate communication between security officers and clients * Monitor officer shift activity, including clock-ins and clock-outs * Respond promptly to requests from staff and upper management * Document, evaluate, and report security and law enforcement-related incidents * Maintain accurate logs, reports, and communication records * Support field personnel with real-time updates and issue resolution * Communicate job details, updates, and changes to field staff * Provide customers with service updates, estimated arrival times, and follow-ups * Resolve customer complaints or escalate issues when necessary * Ensure high levels of customer satisfaction and professionalism at all times ---------------------------------------- Qualifications & Requirements * Must be 21 years of age or older * High School Diploma or GED (transcripts required) * Minimum 2 years of dispatch experience (security or law enforcement preferred) * Minimum 2 years of customer service experience * Active PERC Card (Illinois) * 20-Hour Unarmed Security Training Certificate * Strong computer proficiency (Microsoft Outlook, Word, and Office Suite) * Excellent verbal and written communication skills * Ability to multitask and work in a fast-paced environment * Professional demeanor with strong interpersonal skills * Ability to work independently with minimal supervision * Flexible schedule; must be able to work all shifts, including overtime if needed * Stable work history ---------------------------------------- Preferred Qualifications * Experience in logistics, transportation, HVAC, plumbing, or similar service industries * Basic knowledge of scheduling or dispatch systems * Ability to handle multiple calls and stay calm under pressure Work Environment * Office or call center setting * May require evening, weekend, or on-call shifts based on business needs Key Skills * Strong customer service * Good time management * Clear communication and coordination * Problem-solving ability * Ability to work well with a team Additional Requirements * Must pass a background check * Must pass a drug screening * Must provide valid identification and work eligibility documents Required Documents (When Applying) * Active PERC Card (Expires 05/31/2027) (Printed from the IDFPR Website) * 20-Hour Unarmed Certificate (Original or Full-page pdf.) * Valid Photo ID (No digital copies) * Social Security Card or Birth Certificate (No digital copies) * High School Diploma, GED, or transcripts showing graduation date

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Responsibilities

The dispatcher coordinates communication between security personnel, clients, and management to ensure effective responses to security matters. They are also responsible for managing front desk operations, monitoring officer activity, and documenting security incidents.