OVERVIEW

We are seeking a dedicated and detail-oriented Customer Service Representative to join our dynamic team. The ideal candidate will play a crucial role in ensuring customer satisfaction by providing exceptional support and assistance in relation to our logistics and supply chain operations as well as customer interactions via email and telephone. This position requires strong communication skills, analytical abilities, and a strong attention to detail.

REQUIREMENTS

• Proven experience in customer service or a related field, preferably within the logistics or supply chain industry.
• Strong analytical skills with the ability to interpret data effectively.
• Excellent communication skills, both verbal and written, with a focus on providing clear information to customers.
• Proficient typing skills for efficient data entry tasks.
• Knowledge of shipping and receiving processes is advantageous.
• Ability to work collaboratively within a team environment while also being self-motivated. If you are passionate about delivering outstanding customer service and have the necessary skills to excel in this role, we encourage you to apply. Join us in making a positive impact on our customers’ experiences!
  Job Type: Part-time
  Pay: £12,698.00 per year
  Expected hours: 20 per week

Benefits:

• Casual dress
• Cycle to work scheme
• Employee discount
• Employee stock purchase plan
• Free flu jabs
• Free parking
• On-site parking
• Sick pay

Ability to commute/relocate:

• Cambridge CB24 4UQ: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Location:

• Cambridge CB24 4UQ (preferred)

Work Location: In perso

• Handle customer inquiries related to shipping and receiving, ensuring timely and accurate responses.
• Collaborate with third-party logistics (3PL) providers to coordinate deliveries and resolve any issues that may arise.
• Perform data entry tasks accurately, maintaining up-to-date records.
• Communicate effectively with customers via phone, demonstrating excellent phone etiquette.
• Assist in the preparation of documentation for shipments, ensuring compliance with company policies.
• Maintain a high level of professionalism while interacting with clients and colleagues.