DISPATCH EXPERT at Mac Vik Plumbing

Golden, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Jul, 26

Salary

30.0

Posted On

02 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dispatching, Service Titan, Multi-tasking, Customer rapport, Communication, Scheduling, Problem solving, Team support, Conflict resolution, Data entry

Industry

Specialty Trade Contractors

Description

Benefits: 401(k) Competitive salary Free uniforms Health insurance Opportunity for advancement Paid time off Signing bonus Training & development Vision insurance We are refreshing our Call Center and are looking for an experienced Dispatch Expert. We are busy a busy Plumbing, HVAC and Electric Company who are in the need of a awesome Lead Dispatcher to assist our Service Technicians. Some of the Dispatch Expert's Responsibilities: ALWAYS be Professional and establish Customer rapport, encouraging repeat business. Telecommunication / Social Skills Having “Empathy” and “Sympathy” but knowing the difference. Multi – Tasking CONTROLING SCHEDULE BOARD! Excellent (“Trusting”) communications with Service Technicians. Always assisting and Support Service Technicians! Excellent communication with CSR Team. Support your Call Center TEAM when necessary. Manage the whereabouts of ALL Service Trucks in the daily field at ALL times. Keep a close eye on the Daily Scheduler – AT ALL TIMES!! Scheduled Appointments: Check each for corrections and/or missed information! Scheduled Appointments: Classify correctly info into Service Titan. Evaluate Customer scheduled appts: CONFIRM and match correct Technician to correct Call. Relay accurate information to Technicians, ensuring proficient, quality Customer experience. Direct communication with Customers: Update Customers throughout the day on the Technician’s progress. Closing out Service Technicians in the system. Respond to Customer requests, resolving issues and promoting the brand. 5-Star Review – Immediately following close-out of job. Adhere to the company’s plan for resolving Customer complaints quickly and favorably. Assist/Support Service Technicians, CSR Team, Management, Accounting and Owner. Complete Dispatch Metrics daily/weekly Always Giving Customers 5-Star Service & Care! We are looking for career minded professional seeking a Company to call home for the long term. This is not just a job opportunity, but a career with possibilities of upper Management. Our Company is family oriented and offers a supportive and encouraging environment since 1962. Required: 3-years plus Dispatching experience. *SERVICE TITAN Experience: $Bonus$ Come join our NEW TEAM! We provide: Sign up Incentives $$! Recruiting Incentives $$! Training Incentives $$! Continued Education Incentives! Company purchased Attire(s) - Sized to match you! Competitive Professional Pay $$$! Full Benefits: Health, Dental, 401K and much, much more...

Responsibilities

The Dispatch Expert is responsible for managing the daily schedule board and coordinating service technicians to ensure efficient field operations. They must maintain clear communication with customers and the internal team while ensuring all service appointments are accurately documented in Service Titan.