Why join this company?

• Full time salaried position
• Growing company that offers you the opportunity be a leader in change
• Fun, family-oriented management staff

Responsibilities/Duties of a Dispatch Operator:

• You will be providing route planning and instructions to your team and drivers.
• You will ensure paperwork matches for drivers, trucks and trailers based on loading requirements.
• You will need to update the computer system with any changes and be in communication with a team of dispatchers ensuring paperwork matches based upon loading requirements.
• Optimization of trailer loads will be required so strategy is key in this role.
• Forecasting and pre-planning for next days/week operation by having a strong daily plan.
• Schedule and dispatch drivers to pick up and deliver loads to and from customers
• Be the reliable point of contact for the drivers to successfully balance the driver’s health and safety with customer requirements
• Assist in achieving the objectives of the pick-up and drop-off (P&D) operations, such as % on-time delivery, stops per hour
• Manage on time performance of deliveries
• Bring to the attention of the Driver/ Warehouse Management team any driver problems impacting the operation (P&D or Dock)
• Plan the P&D activities and staffing required to meet the objectives (and to advise the Driver Trainer of the requirements)
• Ensure drivers are made aware of all appointment deliveries, cash collects and C.O.D.’s
• Prioritize and assign pickups to drivers to ensure maximum efficiency
• Be familiar with all P&D routes and any problem areas
• Ensure all appointment freight is brought to the attention of the AM Dock Supervisor and is loaded in a way to ensure on time delivery
• Monitor and track all equipment as assigned or moved
• Perform driver checkout as required
• Assist drivers in resolving any conflicts in a professional manner
• Ensure all updates in our internal system are done in real time for statuses of all trucks and trailers.
• Any other related duties that are assigned

Qualifications of a Dispatch Operator:

• Experience in transportation industry relating to highway dispatch
• Excellent customer service skills verbal and written in English language
• Proficiency with computer software programs.
• A personable approach and strong communication skills are required as you will be working with a small team of dispatchers, and management team to share ideas and information.
• Ability to lead your team of drivers and encourage and engage them in respectful manner.
• A great attitude and someone who really enjoys the role of dispatch is required for this position.
• Must have complete knowledge of software’s such as MS OFFICE, LOADLINK, PCMILER, DAT, ETC.

You should be able to thrive in a fast-paced environment while keeping on task.

• Criminal background check will be conducted upon hire.

Job Types: Full-time, Contract, Permanent
Contract length: 36 months
Pay: $45,000.00-$65,000.00 per year

Benefits:

• On-site parking

Work Location: In perso

• You will be providing route planning and instructions to your team and drivers.
• You will ensure paperwork matches for drivers, trucks and trailers based on loading requirements.
• You will need to update the computer system with any changes and be in communication with a team of dispatchers ensuring paperwork matches based upon loading requirements.
• Optimization of trailer loads will be required so strategy is key in this role.
• Forecasting and pre-planning for next days/week operation by having a strong daily plan.
• Schedule and dispatch drivers to pick up and deliver loads to and from customers
• Be the reliable point of contact for the drivers to successfully balance the driver’s health and safety with customer requirements
• Assist in achieving the objectives of the pick-up and drop-off (P&D) operations, such as % on-time delivery, stops per hour
• Manage on time performance of deliveries
• Bring to the attention of the Driver/ Warehouse Management team any driver problems impacting the operation (P&D or Dock)
• Plan the P&D activities and staffing required to meet the objectives (and to advise the Driver Trainer of the requirements)
• Ensure drivers are made aware of all appointment deliveries, cash collects and C.O.D.’s
• Prioritize and assign pickups to drivers to ensure maximum efficiency
• Be familiar with all P&D routes and any problem areas
• Ensure all appointment freight is brought to the attention of the AM Dock Supervisor and is loaded in a way to ensure on time delivery
• Monitor and track all equipment as assigned or moved
• Perform driver checkout as required
• Assist drivers in resolving any conflicts in a professional manner
• Ensure all updates in our internal system are done in real time for statuses of all trucks and trailers.
• Any other related duties that are assigne