Dispatch Manager at Airmee

Stockholm, Stockholm County, Sweden -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dispatch Execution, Performance Management, Team Leadership, Coaching, SOP Development, Deviation Handling, Real-Time Adjustments, KPI Monitoring, Carrier Coordination, Process Improvement, Automation, Accountability, Change Management, Structured Execution, Analytical Capability, Operational Control

Industry

technology;Information and Internet

Description

Who we are Airmee is a rapidly scaling last-mile logistics platform, backed by Bonnier Capital and other leading investors. We were founded to build the best — and most sustainable — delivery experience on the market. Today, we are Sweden’s largest player in home deliveries and one of the few last-mile companies combining strong growth with profitability. In 2024, we reached SEK 362M in revenue and in 2025, we surpassed SEK 600M — driven by a tech-enabled, asset-light platform where routing, automation, and real-time operational control generate significant efficiencies. Those efficiencies are continuously reinvested into growth, quality, and sustainability. We are proud of the scale we’ve reached — and we’re still on a journey. The next chapter is about scaling smarter, strengthening our operational engine, and continuing to raise the standard for last-mile logistics in the Nordics. The role As Dispatch Manager, you own the daily execution, performance, and continuous improvement of Airmee’s dispatch operations across Last Mile and Linehaul, leading a dispatch team of approximately 10 dispatchers. Your mission is to ensure high precision, predictable, and cost-efficient daily operations, where routing, real-time adjustments, and structured deviation management consistently translate into strong outcomes in cost per mission, quality, and reliability. This is a hands-on, execution-focused leadership role. You lead, coach, and develop the dispatch team while turning strategy into daily reality by building structure, enforcing standards, and ensuring that new ways of working are not only implemented – but actually adopted and sustained. Success in this role is built through clear SOPs, disciplined execution, and system-oriented leadership, not heroics. What you’ll do Own daily dispatch execution & performance Lead and secure high-quality daily dispatch execution across all regions. Ensure routing plans are executed according to defined Playbooks/SOPs and adjusted based on real time conditions. Monitor operational KPIs daily and take corrective actions when performance deviates from target. Own the daily and weekly performance follow-up cadence for dispatch KPIs. Drive stable quality & reliability Ensure dispatch execution delivers stable and predictable quality across regions. Own deviation handling routines with clear ownership, escalation, and follow-up. Secure reliable linehaul departures and arrivals in line with SLA expectations. Lead and develop the dispatch organization Build and lead a high-performing dispatch team with clear expectations and accountability. Coach dispatchers and team leads through change, increased structure, and automation. Reinforce new ways of working through follow-up, feedback, and performance management. Build scalable dispatch operations Create, maintain, and continuously improve SOPs and playbooks for dispatch and linehaul execution. Monitor and enforce adherence to standards, addressing non-compliance constructively but firmly. Drive targeted automation to reduce manual work and increase consistency in daily operations. Own carrier operational coordination Act as the primary day-to-day operational interface towards carriers and their dispatch counterparts. Set and enforce communication standards, response-time SLAs, and escalation paths. Ensure clear, timely, and structured communication around routes, deviations, and capacity changes. What success looks like In this role, success means: Productivity targets are consistently supported by daily dispatch decisions. Operations run with high stability, predictability, and quality. Dispatch teams perform well through change without disrupting daily execution. SOPs are actively used, followed, and continuously improved. Dispatch operations scale smoothly during peaks, expansion, and increased automation. Who you are Must-have Experience leading teams or projects in fast-moving environments (operations, consulting, tech, or high-growth companies). Strong analytical capability — comfortable owning KPIs, building structure, and turning data into decisions. Proven ability to implement new ways of working and drive adoption, not just create slides. Structured, disciplined approach to execution with clear follow-up. High ownership mindset — you take responsibility for outcomes, not tasks. Nice-to-have Background in engineering, business, or a quantitative field (e.g., KTH, Handels, or similar). Experience in consulting, tech, high-growth startups, or operational transformation. Familiarity with dashboards, performance tracking, or process optimization. Experience working closely with tech, product, or data teams. Exposure to logistics, supply chain, or real-time operations. You are known for Turning ambiguity into structure. Making complex systems simpler and more scalable. Driving change without losing performance. Staying calm when others escalate. Being both analytical and operational — you can think strategically and execute practically. Why Airmee? At Airmee, Operations are not a support function — they are our competitive advantage. You will lead one of the most critical functions in a company that has proven its model and is now scaling it further. Dispatch is where our platform meets reality — and where disciplined leadership turns complexity into performance. We operate seven days a week. We care deeply about the details. And we take responsibility for outcomes. We’re proud of what we’ve built — but we’re still on a journey. The next chapter is about scaling smarter, automating further, and strengthening our position as the leading last-mile platform in the Nordics. If you want to build something that lasts — not just manage what exists — you’ll feel at home here. We will open for applications now, but will start the interviewing process during mid of March. Practicalities 📍 Department: Last Mile Team: Dispatch Direct reports: 10-15 employees Reports to: Head of Last Mile Location: Stockholm

Responsibilities

The Dispatch Manager owns the daily execution, performance, and continuous improvement of dispatch operations across Last Mile and Linehaul, leading a team of approximately 10 dispatchers to ensure high precision, predictability, and cost-efficiency. Key duties include leading the team, enforcing standards through clear SOPs, monitoring KPIs, managing deviations, and coordinating with carriers.