REQUIREMENTS

• Previous experience in dispatch, customer service, or office administration
• Strong communication skills and a calm, professional phone presence
• Organized and detail-oriented with the ability to multitask under pressure
• Comfortable using basic computer systems and open to learning dispatch software
• Must be reliable, punctual, and able to work on-site in Sooke
• Familiarity with vehicles, towing, or the transportation industry is a strong asset
• Knowledge of the Sooke/Westshore area is also considered an asset

ABOUT THE ROLE

Highway 14 Towing & Recovery is hiring a dependable and organized Dispatch & Office Assistant to support day-to-day operations. This role includes answering phones, dispatching calls, and assisting with administrative tasks to help keep the business running efficiently.
You’ll play an important role in supporting drivers, coordinating jobs, and ensuring clear communication between customers and the team.

KEY RESPONSIBILITIES

• Answer incoming calls and respond to customer inquiries professionally
• Dispatch tow truck operators based on call urgency, location, and availability
• Maintain accurate records of calls, job details, and service history
• Assist with general office tasks, including invoicing, data entry, and filing
• Provide clear and timely communication between customers and drivers
• Support overall coordination of day-to-day service delivery

WHO THIS ROLE IS FOR

This position is ideal for someone who’s organized, dependable, and confident handling phone-based coordination in a fast-paced service environment. We’re looking for someone who can stay on top of details, communicate clearly, and help keep the workflow moving efficiently.