Dispatch Officer at Racq

, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Verbal Communication, Written Communication, Telephone Techniques, Empathy, Active Listening, Interpersonal Skills, Scheduling, Rostering, Time Prioritisation, Performance Targets, Problem-Solving, Negotiation, Decision-Making, Digital Tools Navigation, Initiative

Industry

Financial Services

Description

RACQ Dispatch Officer We’re offering a short-term secondment opportunity for a Dispatch Officer, ideal for someone looking to broaden their experience and support the delivery of high-quality assistance services to our members and customers. As a Dispatch Officer, you will play an important role in coordinating both internal and external service providers to ensure timely and effective roadside and assistance support. About the Role In this position, you will: Provide excellent customer service to both internal and external stakeholders Demonstrate strong verbal and written communication skills Apply effective telephone techniques in a fast-paced environment Use empathy, active listening, and sound interpersonal skills Manage scheduling, rostering, time prioritisation, and performance targets Apply problem‑solving, negotiation, and decision-making skills Navigate systems, email, and digital tools with confidence Take initiative when managing unfamiliar or complex situations Manage commercial interactions over the phone in a contact centre environment Work on-site at Eight Mile Plains for 50%25 of your rostered shifts About You We are looking for someone who can bring: Strong communication skills across verbal, written, and telephone channels Excellent organisational ability, including scheduling, prioritising tasks, and meeting targets Confident computer literacy and comfort working across multiple systems Adaptability and initiative when encountering unique or challenging scenarios Experience in contact centres, dispatch, or field resource coordination Familiarity with RACQ operations or Fleet services (highly regarded) A people-focused approach, with solid interpersonal skills and the ability to problem-solve effectively Why join RACQ? It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development. By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2032. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance. At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying. What we offer you: Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include: Financial benefits and discounts on a range of banking, assistance and insurance products Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest. A range of flexible working and leave options, parental leave of 16 weeks , purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave. Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP). Invest in your development with in-house development programs and access to an extensive digital learning platform. You can check out all our employee benefits at https://www.racq.com.au/about-us/careers/employee-benefits Ready to apply to do good stuff daily? Questions or require any adjustments? Please contact careers@racq.com.au or visit www.racq.com.au/about/careers/our-recruitment-process Please Note: to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete psychometric assessments and/or background checks (which may include working rights, professional references, employment history, qualification/education, professional membership, criminal history, credit, bankruptcy, watch list, politically exposed person, ASIC financial register, directorship and driving history checks) as part of the application process. Want to know exactly which background checks are needed for this role? Reach out to Human Resources at HR@racq.com.au.

Responsibilities

The Dispatch Officer coordinates internal and external service providers to ensure timely and effective roadside and assistance support for members and customers. This role involves providing excellent customer service and managing commercial interactions within a contact centre environment.