POSITION SUMMARY

We are seeking a reliable and detail-oriented Dispatch Operative to join our team in the Plant Hire business. The Dispatch Operative will play a vital role in the day-to-day operation of machinery dispatch, handling the loading and unloading of vehicles, managing the return of plant equipment, and ensuring accurate tracking of all plant movements. This role also includes deputising for the Transport Manager when necessary, helping to plan and control deliveries and collections to and from construction sites across the South of the UK. The ideal candidate will have a keen eye for detail, be IT literate, and possess a good understanding of logistic and plant hire operations.

KEY REQUIREMENTS

• Experience and Qualifications
  – Previous experience in plant hire, logistics, or a similar dispatch-related role.
  – Familiarity with machinery and plant equipment is advantageous.
  – IT literacy at a basic level is essential; experience with hire management software (e.g., inspHire) would be a distinct advantage.

– Full, clean UK driving license. A fork-lift or similar vehicle license would be beneficial.

• Skills and Attributes

– Excellent attention to detail, particularly when handling machinery and managing stock.
– Strong organisational and time-management skills, with the ability to prioritise tasks effectively.
– Strong communication skills, both written and verbal, for dealing with internal teams, drivers, and customers.
– Ability to work under pressure and manage multiple tasks simultaneously.

– Problem-solving ability, particularly in relation to transport scheduling and managing customer requirements.

• Additional Requirements

– Ability to work extended hours as required, particularly in response to busy periods or urgent customer needs.
– Willingness to deputise for the Transport Manager and take responsibility for the planning and coordination of deliveries and collections.
– A proactive attitude and a commitment to continuous improvement in processes and safety practices.

• Machinery Dispatch & Equipment Handling
  – Accurately select machinery for dispatch, ensuring the correct items are selected based on the serial number and customer order.
  – Organise and prepare plant and equipment for loading onto vehicles, ensuring they are properly secured for transport.
  – Coordinate the safe and efficient loading and unloading of vehicles in line with company safety standards.

– Perform routine checks on equipment prior to dispatch, ensuring it is in good working order and meets the customer’s order.

• Plant Return & Accountability

– Account for plant and machinery upon return from hire, ensuring that all equipment is accurately tagged and accounted for in an orderly manner.
– Conduct thorough checks on returned plant, identifying any damage, wear, or missing items and reporting findings to the appropriate team members.

– Update records promptly and ensure that the returned equipment is tracked accurately in the system.

• Software & IT Usage

– Utilise hire management software (e.g., inspHire) to record, track, and manage the dispatch and return of plant equipment.
– Maintain accurate digital and physical records of machinery movements, including dispatch details, returns, and stock levels.

– Ensure all data is up-to-date, accurate, and properly filed in accordance with company procedures.

• Transport Management Support

– Deputise for the Transport Manager during their absence, taking responsibility for planning, coordinating, and controlling the scheduling of deliveries and collections across the South of the UK.
– Communicate effectively with transport drivers, ensuring they are fully briefed on delivery/collection requirements and routes.

– Manage any potential delays or issues proactively, maintaining a high level of customer service and operational efficiency.

• Health & Safety Compliance

– Ensure that all plant and machinery is handled and transported in compliance with health and safety regulations.
– Adhere to all company safety protocols, including securing loads, use of personal protective equipment (PPE), and conducting pre-loading checks.

– Maintain a safe working environment by reporting any hazards or unsafe practices to management.

• Customer Service & Communication

– Liaise with customers and site managers as needed to ensure timely and accurate delivery and collection of machinery.
– Assist in the resolution of customer queries or issues related to plant hire transport logistics.
– Ensure clear communication between the dispatch team, transport drivers, and other departments.