Dispatch - PT Telecommunication Operator at City of Madisonville

Madisonville, Kentucky, United States -

Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

0.0

Posted On

21 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Emergency Call Receiving, Dispatching, Radio Monitoring, Information Referral, Alarm Monitoring, Record Keeping, LINK/NCIC System Querying, Data Entry, Clerical Support, Typing, Filing, Faxing, Copying, Emergency Drills, Unit Tracking, Operating PC

Industry

Description

Description CITY OF MADISONVILLE, KENTUCKY CLASSIFICATION DESCRIPTION CLASSIFICATION TITLE: TeLECOMMUNICATIONS OPERATOR PURPOSE OF CLASSIFICATION The purpose of this classification is to receive incoming telephone calls to the Central Dispatch and dispatch the appropriate agency to respond to the need for assistance. Work significantly impacts the safety of the general public and the responding agency personnel. ESSENTIAL FUNCTIONS The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Receives emergency and non-emergency calls to the Central Dispatch; monitors police, sheriff, fire and rescue radio; provides information, answers questions and/or refers caller to appropriate staff for non-emergency and emergency situations; receives calls for animal control; monitors all business and residential alarms. Receives and logs incoming calls and dispatches information via radio console; maintains records of incoming calls and dispatching activities; queries information in the LINK/NCIC system; enters all written complaints in central file computer. Maintains a variety of records, logs, and files; performs various clerical support activities to including typing and filing; faxes documents; copies forms. Enters information into in-house and LINK/NCIC computer, including wanted or missing persons, citations, warnings, parking tickets, stolen property, emergency protective orders, domestic violence orders, etc.; retrieves LINK/VCIN information. Performs daily fire pager test; participates in severe weather drills and emergency disaster drills. Tracks police, sheriff, city/county, and fire units. Takes business and personal messages. Answers utility calls after hours; contacts person on call for requested department. Looks up phone numbers; looks up streets on maps, violation codes, fire laws, ordinances, and schedules. May serve as Terminal Agency Contact (TAC). Maintains and distributes keys to firing range and area boy scout camp to proper persons. Reads manuals, teletypes, HOT sheet, etc. Operates a personal computer, telephone, radio, LINK terminal, 911 system, facsimile machine, copier, alarm boards, TDD/TTY, shredder, or other equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software. ADDITIONAL FUNCTIONS Performs other related duties as required. MINIMUM QUALIFICATIONS High school diploma or GED; supplemented by basic and annual training in telecommunication; one year of experience in police department and other emergency services operating procedures, the City’s geography, and working under pressure situations; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid Kentucky driver’s license. Must possess and maintain valid LINK/NCIC Operator’s certification and Basic Telecommunications certification. PERFORMANCE APTITUDES Data Utilization: Requires the ability to calculate and/or tabulate data. Includes performing subsequent actions in relation to these computational operations. Human Interaction: Requires the ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations. Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate and control the actions of equipment, machinery, tools and/or materials requiring complex and rapid adjustments. Verbal Aptitude: Requires the ability to utilize a wide variety of reference and descriptive data and information. Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division. Functional Reasoning: Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives. Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable. ADA COMPLIANCE Physical Ability: Tasks require the ability to exert moderate, though not constant physical effort, typically involving some combination balancing, stooping, kneeling, crouching, and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds). Sensory Requirements: Some tasks require the ability to perceive and discriminate sounds, texture, and visual cues or signals. Some tasks require the ability to communicate orally. Environmental Factors: Performance of essential functions may require exposure to adverse environmental conditions, such as temperature and noise extremes, electric currents, or light intensity. Madisonville, Kentucky is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Responsibilities

The primary function is to receive emergency and non-emergency telephone calls at the Central Dispatch and dispatch the appropriate agency, significantly impacting public safety. This involves monitoring police, fire, and rescue radio communications and maintaining detailed records of all dispatching activities.