Dispatch / Service Administrator at Alta Equipment Group

Dorval, Quebec, Canada -

Full Time

Start Date

Immediate

Expiry Date

30 May, 26

Salary

0.0

Posted On

01 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dispatching, Service Administration, Road Service Coordination, Preventive Maintenance, Customer Service, Invoicing, Payroll, Work Order Management, Accounts Receivables Assistance, Fleetmatics Monitoring, Reporting, Technical Data Retrieval, Bilingual French and English, Computer Skills, Time Management, Communication Skills

Industry

Machinery Manufacturing

Description

Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award-winning team! We provide our employees with the following tools and resources to be successful: Long term Disability insurance Employee assistance program Extended health care Life insurance Paid time off Company Pension Plan Casual dress Dental and Vision care Employee Stock Purchase Plan Work schedule M-F We are currently looking for a full-time Dispatch / Service Administrator for our Dorval, QC branch. The Road Service Coordinator is directly responsible for the management of the Road Service Team and the facilitation of repairs and maintenance of customer equipment and for ensuring that the work is done expeditiously and correctly. Dispatch Technicians to handle service requests and preventive maintenance (PM) Take, record and prioritize customer calls for service requests Compile and complete customer summary invoicing Maintain Technician time log Answering internal and customer service calls Daily payroll time card entry Opening and closing work orders, including accurately recording story lines into each order Invoicing & accounts receivables assistance PM running & monitoring throughout the month PM tracking reports & audit completed work for weekly meeting PM scheduling for technicians Work in process (WIP) assistance to dispatch proper technician (closest technician with correct skill set) to our customers Fleetmatics (Geotab) monitoring to ensure technicians are on time at field accounts Responsible for various reports (PM's completed, overtime, non-productive clocking, first start tracking, tracker audits) Organize and follow up service van maintenances Assist Technicians with finding technical data Incorporate Alta's Guiding Principles into daily activities Performs other duties as assigned Desired Skills and Qualifications: Bilingual French and English (mandatory) Previous dispatching, warranty administrative or mechanic experience is highly preferred A strong technical knowledge base is desired to answer technician questions Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook. Previous ERP experience is a plus. Possess excellent verbal and written communication skills Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers Reasoning Ability - Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Culture is Job #1. Alta Equipment Group prides itself in the 3 P’s of business: People, Process and Product. By investing in the best people and creating a “one team” approach, Alta Equipment Group earns customers for life. If you have a passion for excellence and are ready to make a difference within our organization, we’re ready for you. Whether it’s selling the world’s-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset. At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a “Top Work Place USA”, our employees across North America are committed to excellence. It’s the Alta way. So, let’s start the conversation. Click the link to apply and begin the journey of a lifetime. What we look for: At Alta Equipment Company, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one’s profession through additional training and learning Other Opportunities at Alta: Please visit our careers page at https://altg.com/career/ to view other openings that may be of interest to you! Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact careers@altg.com immediately.

Responsibilities

The Road Service Coordinator manages the Road Service Team, facilitating timely and correct repairs and maintenance for customer equipment. This includes dispatching technicians, prioritizing service requests, managing work orders, and handling customer invoicing and time logs.