Dispatch Service Coordinator at P1 Service LLC

Topeka, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

10 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Calls, Data Entry, Scheduling, Dispatching, Customer Service, Problem Solving, Material Ordering, Purchase Orders, Microsoft Office, Communication, Organization, Confidentiality, Time Management, Accuracy, HVAC, Electrical

Industry

Repair and Maintenance

Description

Description P1 Service, LLC, is seeking a Dispatch Service Coordinator for our Topeka, KS office. Join our P1 Team! P1 Service, LLC., part of the BCTS family of facility solutions providers, provides customers with the best in HVAC, mechanical, electrical, and plumbing service. Our turn-key solutions for all types of building solutions in a variety of markets has made P1 Service one of the top contractors in the nation. When you work for P1 Service, you'll be part of a culture that puts safety first, treats associates like family, and provides challenging work in a rewarding, energetic environment. P1 Service takes pride in maintaining a high standard of excellence along with an ethical and friendly business culture. P1 Service, LLC. is an equal opportunity employer. All qualified applicants will receive consideration for employment, regardless of status, including status as a protected veteran or as an individual with a disability. What You'll Do Receive service calls from internal and external customers Enter call information into Service Scheduling software Schedule service and emergency calls and dispatch assigned technicians Ensure schedule is up to date and accurate for all service technicians. Work with other Service Coordinators to maximize productivity and profitability of technicians Address customer issues relating to assigned technicians and accounts within your realm of authority Assist technicians and service managers with material/equipment ordering Audit calls for assigned technicians to insure proper billing and accurate payroll Issue purchase orders as needed Issue new call service job numbers as needed Answer service lines and other phones as needed Back-up other Service Coordinators Compose memos for field service techs as required Review and update weekly reports relating to assigned technicians and accounts Discuss scheduling/manpower issues informally on a daily basis and formally once a week to insure maximum productivity, profitability and customer service Requirements and Qualifications Required: The work schedule for this position is 8:00am – 5:00pm, Monday thru Friday. Minimum of 2 years of work experience in operations dispatching or a similar administrative support position that has significant phone interaction with both internal positions and external customers High School Diploma or GED equivalent required Able to satisfactorily pass a criminal background check and drug screen Proficient in using computer applications, specifically Microsoft Office products (Word/Excel/ Windows/Outlook). Must be willing to learn new software applications Able to work in a fast paced environment while maintaining accuracy Fast and accurate data entry skills Ability to work in a high-intensity fast paced environment Able to work independently and maintain confidentiality Excellent oral and written communication Excellent organizational skills and detail oriented Excellent customer service Good reasoning ability and be able to quickly problem solve and resolve issue Preferred: 3 years of work experience in a mechanical/electrical service related industry (HVAC, Plumbing, Refrigeration, Electrical) Associates degree Ready to Join Our Team? If you're passionate about building client relationships while delivering exceptional services, we want to hear from you! To Apply: Visit our website at https://p1-service.com/careers If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources: email HRSupport@p1-service.com or call: 913-303-9033.

Responsibilities

The coordinator will manage service calls from customers, entering data into scheduling software, and dispatching technicians for scheduled and emergency service requests. Responsibilities also include ensuring schedules are accurate, addressing customer issues, and assisting with material ordering and auditing calls for proper billing.