Dispatch Shift Lead at Superior Electrical, Mechanical and Plumbing, Inc.

Rancho Cucamonga, California, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Dec, 25

Salary

0.0

Posted On

17 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Management, Communication, Interpersonal Skills, Dispatch Software, Coaching, Training, Problem Solving, Performance Monitoring, Administrative Skills, Customer Service, Resource Allocation, Continuous Improvement, Operational Management, Feedback, Service Delivery

Industry

Construction

Description

Description Superior Electrical, Mechanical, and Plumbing, Inc. is a statewide service provider specializing in commercial skilled trades. We are seeking a proactive and organized Dispatch Shift Lead to manage daily operations within our dispatch team. In this role, you will guide a talented team, coordinate efficient communication, and maintain dispatch standards during shift transitions to ensure seamless day-to-day operations. This position schedule is Tuesday through Saturday, 11:30 a.m. to 8:00 p.m. Main Responsibilities Serve as the liaison between managers and technicians during shift changes, ensuring clear communication and seamless transitions Conduct shift briefings and debriefings to maintain alignment, improve communication, and drive continuous improvement Supervise and coordinate dispatch team activities during assigned shifts to ensure accurate, efficient communication Coach, train, and provide ongoing feedback to staff, new hires, and technicians to drive professional development Prioritize and assign service calls to technicians, ensuring efficient use of resources and timely service delivery Lead and support team members by addressing operational issues and resolving customer concerns within a timely and professional manner Monitor team performance and identify opportunities for process improvements, implementing changes as needed Participate in employee performance evaluations and assist with setting clear, measurable goals for the dispatch team Perform administrative tasks and contribute to special projects as assigned by leadership Requirements A minimum of two years of supervisory experience in dispatch, logistics, or a related field. Demonstration of leadership and team management skills Excellent communication and interpersonal abilities Ability to remain calm and effective under pressure Proficiency with dispatch software and other relevant technology

Responsibilities

The Dispatch Shift Lead will manage daily operations within the dispatch team, ensuring efficient communication and maintaining dispatch standards. This role includes supervising team activities, conducting briefings, and addressing operational issues to support seamless transitions during shift changes.