Dispatch Supervisor at WM

Morrisville, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

89470.0

Posted On

18 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dispatch Operations, Team Management, Productivity Monitoring, Quality Assurance, Service Order Resolution, Customer Service Issue Resolution, Live Dispatch, GPS Data Input, MAS Data Input, Paperwork Processing, Billing Backlog Management, Policy Enforcement, Safety Briefings, Container Tracking, Driver Safety Coordination, Performance Monitoring

Industry

Environmental Services

Description

I. Job Summary Supervises daily dispatch operations and tracking. This role manages a team of remote dispatchers and will have a hybrid work schedule in office at Smyrna, GA. II. Essential Duties and Responsibilities Oversees daily activities of the dispatch department, ensuring productivity and quality goals are met. Coordinates resolution of service orders and customer service issues. Manages live dispatch as well as GPS and MAS data input. Supervises processing of all paperwork, including billing backlog. Communicates and enforces company policies and procedures and develops and implements safety briefings. Coordinates container tracking, container placement, and driver safety. Compiles and analyzes maintenance reports. Coordinates schedules and monitors performance of staff, and arranges for training as needed. Oversees personnel needs of the department including coaching, training, and evaluating employee performance. Provides input into termination, compensation, and promotion decisions. III. Qualifications A. Required Qualifications High School Diploma or G.E.D. (accredited) 4 years of previous experience (in addition to education requirements) Previous dispatching and driver management and general supervisory experience B. Preferred Qualifications IV. Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.☒ Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. The expected base pay range for this position across the U.S. is $62,200 - $89,470. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. V. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click Apply. ABOUT WM WM (WM.com) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com. Equal Employment Opportunity For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation. Real ID In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons, or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative.

Responsibilities

This role supervises daily dispatch operations and tracking, managing a team of remote dispatchers to ensure productivity and quality goals are met. Responsibilities include coordinating service order resolution, managing live dispatch, GPS/MAS data input, and overseeing all departmental paperwork.