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Dispatch Support Representative at FIDELITONE

Manassas, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

21.5

Posted On

04 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Routing Software, DOT Regulations, Hours-of-Service Regulations, Customer Interaction, Effective Communication, Problem-Solving, Task Prioritization, Customer Service, Excel, Word

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Dispatch Support Representative Department: Operations - Last Mile Employment Type: Full Time Location: Manassas, VA Compensation: $21.50 / hour Description The Dispatch Support Representative 1 is responsible for the timely communication to customers, clients, operations, and customer service on status of Fidelitone delivery routes. The Dispatch Support Representative 1 will work and communicate closely with drivers, installers and warehouse personnel to ensure FIDELITONE customers receive timely communication on delivery status. ESSENTIAL FUNCTIONS Communicate with drivers and installers to ensure timely delivery to FIDELITONE Last Mile customers Communicate with schedulers and warehouse personnel to verify accurate staging, delivery and removal of freight for FIDELITONE clients Responsible for sorting and preparing all delivery paperwork Operate FIDELITONE routing software to effectively communicate with drivers Works with and assists drivers and customers to problem solve and provide excellent customer service Effectively communicates incidents/accidents that may occur and reports appropriately to Corporate Safety team and appropriate Operations staff Responsible for communicating cancelled or rescheduled deliveries to end customer and client Other duties as assigned Required Skills Ability to operate FIDELITONE routing software to effectively communicate with drivers Working knowledge of DOT and Hours-of-Service (HOS) regulations for Commercial operators Ability to interact with internal/external customers Ability to communicate effectively across all levels of management, peers, and clients Excellent problem-solving, task prioritization, follow-up, and customer service skills required Intermediate computer proficiency in Excel and Word Required Experience High school diploma or equivalent 0-2 years dispatch, call center or logistics/supply chain experience

Responsibilities

The Dispatch Support Representative is responsible for timely communication regarding delivery routes to customers and clients. They work closely with drivers, installers, and warehouse personnel to ensure effective delivery operations.