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Dispatch Support Specialist (Dayshift) at SuperStaff

Makati, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

17 Oct, 26

Salary

34500.0

Posted On

19 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dispatching, Route Optimization, Customer Service, Interpersonal Skills, Operational Workflow Management, Google Workspace, Zendesk, Dialpad, Logistics Management, Written Communication, Verbal Communication, Organization

Industry

Outsourcing/Offshoring

Description

Are you detail-oriented, customer-focused, and passionate about logistics? Join our team as a Dispatch Support Specialist and play a key role in ensuring efficient delivery operations while providing exceptional support to customers and drivers. Key Responsibilities: Dispatch deliveries across assigned markets and create efficient routes based on driver schedules, customer needs, and service level agreements. Manage daily dispatch operations using the company's dispatch system. Communicate with customers via phone and email to resolve concerns promptly while maintaining a professional and courteous approach. Handle customer inquiries and tickets through Dialpad and Zendesk. Coordinate closely with drivers by providing timely updates, instructions, and operational support. Monitor delivery performance and help achieve on-time delivery metrics of 90% or higher. Provide regular feedback to Operations leaders regarding driver performance and staffing needs. Develop a strong understanding of assigned markets, including clients, drivers, and operational requirements. Excellent written and verbal communication skills. Strong customer service and interpersonal skills. Responsible, dependable, and highly organized. Quick learner with the ability to adapt to new software and changing operational needs. Experience managing operational workflows efficiently is an advantage. Passion for logistics and delivering high-quality service. Proficient in Google Workspace (Docs, Sheets, Gmail, etc.). Comfortable working in an onsite, fast-paced environment. HMO coverage with 1 free dependent upon hire Life Insurance 20 PTO credits annually Great company culture Career growth and learning opportunities ONSITE (Makati or Pampanga) DAYSHIFT 30,000 TO 34,500 all in

Responsibilities

The role involves dispatching deliveries and creating efficient routes to meet service level agreements. It also requires managing customer inquiries via Zendesk and Dialpad while coordinating closely with drivers to ensure high on-time delivery metrics.