Dispatch Support Specialist at SuperStaff

Angeles, Central Luzon, Philippines -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dispatching, Route Creation, CXT Dispatch System, Communication, Customer Service, Dialpad, Zendesk, Driver Feedback, On-time Delivery Metrics, Logistics, Google Office Suite, Adaptability, Interpersonal Skills, Problem Resolution, Remote Work, Shift Flexibility

Industry

Outsourcing/Offshoring

Description

About the Opportunity Searching for your next challenge? We are looking for an Overnight Dispatcher who will facilitate same-day deliveries across the whole US including Dispatching Runs, Communicating with Cross-Functional Teams and Daily interaction with Driver Agents. This position reports to the Dispatch Operations Manager. Responsibilities: Dispatch deliveries in assigned markets and create efficient routes given driver schedules, customer needs, and service level due times. Display mastery of the CXT dispatch system. Communicate directly with customers via phone and email in order to resolve issues quickly while maintaining a calm, professional tone both verbally and in writing Display mastery of Dialpad and Zendesk, our telephone and ticketing systems Provide direct, efficient communication and immediate feedback to drivers Achieve on-time delivery metrics of 90%+ for all markets assigned. Provide positive, ongoing feedback to General Managers, City Managers, and Supervisors regarding driver supply needs and the performance of specific drivers. Learn your market(s) ensuring full comprehensive knowledge of clients, drivers, and specific needs of the market. Be available to work assigned shifts with flexibility to work through shift changes as needed including weekends and holidays. Strong communication & interpersonal skills Responsible and dependable Customer service skills, both written and verbal Demonstrated ability to adapt to master new software technologies and eager to learn and adapt to changing market conditions Demonstrated ability to run operationally efficient projects and teams True passion for logistics and the execution of rigorous business practices Google Office Suite knowledge Demonstrated ability to work in a remote environment HMO with 1 free dependent upon hire Life Insurance Day Shift 20 PTO credits annually Great Company Culture Career Growth and Learnings A laptop will be provided by the company ONSITE WORK

Responsibilities

This role involves facilitating same-day deliveries across the US by dispatching runs, communicating with cross-functional teams, and interacting daily with driver agents. Key duties include creating efficient delivery routes based on various constraints and achieving high on-time delivery metrics.