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Dispatcher at AAA Service Plumbing, Heating, Electric
Golden, Colorado, United States -
Full Time

Start Date

Immediate

Expiry Date

09 Feb, 26

Salary

26.0

Posted On

11 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, IT Competent, Organized, Verbal Communication, Written Communication, Conflict Resolution, Team Player, Goal-Driven

Industry

Consumer Services

Description
Description What’s in it for you? $22-$26+ per hour based on experience. Opportunity for bonus potential! Get paid weekly! Every Friday is payday! Medical premiums including dental, vision and life insurance for you AND your family. Company Matched 401K. Paid holidays in addition to accrued sick and vacation time. Ongoing technical and developmental training to further your career. The Role: Evaluate customer calls and match the right technician to every job. Responsibilities: Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls. Relay accurate information to technicians, ensuring proficient, quality customer experiences. Manage the whereabouts and needs of every technician in the field. Record the results of each service call and create report summaries for senior management. Be professional and establish customer rapport, encouraging repeat business. Respond to customer requests, resolving issues and promoting the brand. Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders. Update customers throughout the day on the technician’s progress. Other job duties as assigned. Requirements Competencies for Success: Develop a proven track record in customer service. IT competent; good typist and proficient with phone systems. Highly organized with exceptional follow-through abilities. Strong verbal and written communications. Ability to build trust, diffuse conflict and hold others accountable. Personality that blends well with a fast-paced, goal-driven environment. Competitive individual contributor who also loves to win as a team.
Responsibilities
Evaluate customer calls and match the right technician to every job. Manage the whereabouts and needs of every technician in the field while ensuring quality customer experiences.