Dispatcher at Aston Carter

San Marcos, California, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Aug, 26

Salary

38.0

Posted On

31 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dispatching, Scheduling, Route Planning, Route Optimization, Field Coordination, Multitasking, Problem-solving, Communication, Time Management, ServiceTitan, Operational Excellence, Resource Allocation

Industry

Staffing and Recruiting

Description

Dispatcher (HVAC Operations) – Onsite | San Marcos, CA About the Role We are hiring an experienced Dispatcher to serve as the central hub of a fast-growing residential HVAC operation in San Marcos, CA. In this onsite role, you’ll manage daily field activity, coordinate a team of 13–20 technicians, and keep high-volume service operations running efficiently. This is a contract-to-hire opportunity offering immediate ownership, strong team collaboration, and a clear path to permanent placement for high performers. What You’ll Do Dispatch & Scheduling Manage the live dispatch board and make real-time scheduling adjustments throughout the day Route and assign 13–20 field technicians across South San Diego County, East County, and the Temecula/Murrieta corridor Optimize schedules based on geography, traffic patterns, and service windows Field Coordination Serve as the primary communication hub between technicians, a national call center, and internal leadership Handle 45–60 short operational calls daily while maintaining scheduling accuracy and efficiency Ensure continuous workflow and maximize technician productivity across the service territory Operational Excellence Monitor field progress, identify potential delays or bottlenecks, and escalate issues as needed Adjust routes dynamically for cancellations, add-ons, delays, and priority service calls Maintain accurate records within dispatch and field service management systems Communication & Problem-Solving Provide clear, professional, and low-drama communication to all stakeholders Make quick, effective decisions in a fast-paced, high-pressure environment Ensure customer commitments and service windows are consistently met What You Bring Required Qualifications 2–4+ years of dispatching experience in a high-volume environment Proven ability to manage a live dispatch board with real-time adjustments Strong route planning and optimization skills across high-traffic service areas Experience coordinating across multiple teams (field staff, call centers, leadership) Ability to manage 45–60 calls per day while balancing competing priorities Excellent multitasking, organizational, and problem-solving skills Strong attention to detail and accuracy in scheduling and system updates Calm, professional demeanor under pressure Self-starter with the ability to make decisions independently Preferred Qualifications Experience in HVAC, plumbing, or home services industries Experience in field service, logistics, or transportation dispatch Experience with ServiceTitan or similar dispatch/field service software Ability to quickly learn new systems and processes Experience working in a fast-growing or scaling operation Work Environment & Schedule Onsite role based in San Marcos, CA Fast-paced, high-volume environment with constant schedule changes High-impact role with significant autonomy and minimal micromanagement Job Type & Location This is a Contract to Hire position based out of San Marcos, CA. Pay and Benefits The pay range for this position is $30.00 - $38.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in San Marcos,CA. Application Deadline This position is anticipated to close on Jun 12, 2026. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Responsibilities

Manage the live dispatch board and coordinate the daily schedules of 13–20 HVAC technicians across Southern San Diego County. Serve as the primary communication hub between field staff, a national call center, and internal leadership to maximize productivity.