Dispatcher at COR Disposal & Recycling

Portland, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Aug, 26

Salary

26.0

Posted On

15 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dispatching, Logistics Coordination, Customer Service, Route Optimization, GPS Monitoring, Data Entry, Conflict Resolution, Critical Thinking, Basic Math, Microsoft Office, Scale Management Systems, AMCS Application, Hours Of Service Compliance, Multitasking, Written Communication, Oral Communication

Industry

Waste Collection

Description

POSITION OVERVIEW The Dispatcher ensures the efficient coordination of waste collection, transfer station activities, and material recovery facility (MRF) logistics. This position is responsible for dispatching drivers, weighing and processing incoming and outgoing loads at the scale house, and providing excellent customer service to haulers, contractors, and the public. The ideal candidate must be organized, detail-oriented, and able to work in a fast-paced environment. Provides support, guidance, and oversight to a large team and works proactively to support a safe and efficient work environment. This is a full-time position initially created to support operations during a leave. As the organization continues to grow, there is an anticipated need for additional dispatcher capacity, and this role may transition into an ongoing position based on business needs. KEY RESPONSIBILITIES · Develop daily routes and maintain contact with drivers and lead driver throughout the day. · Assign daily routes and tasks to waste collection drivers, ensuring efficient coverage of service areas. · Monitor drivers’ progress via GPS and verbal communication, making adjustments as needed to accommodate delays, breakdowns, or urgent service requests. · Serve as the primary contact for drivers, providing route assistance, safety updates, and service issue resolutions. · Maintain accurate logs of driver activities, route completion, and service delays. · Collaborate with leadership to modify daily routes to accommodate the needs of customers. · Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes. · Assist drivers with AMCS application to ensure accuracy. · Assist & reinforce Hours of Service awareness. · Accurate ticketing and data entry. · Handling cash/accounts at scale house. · Verifying materials, contamination issues, or load types. · Other job duties as assigned. KEY COMPETENCIES · Strong ability to work in a team environment in high pressure situations · Be able to utilize critical thinking skills and do basic math. · Exceptional written and oral communication skills · Strong problem-solving ability to handle route changes, customer concerns, and operational challenges. · Ability to work independently while maintaining a high level of attention to detail REQUIRED & DESIRED EXPERIENCE · High school diploma or equivalent. · Must be able to work a flexible schedule and stay until the job is done. · Proficiency in dispatching software, scale management systems, and Microsoft Office (Excel, Word, Outlook). · Ability to multitask with constant interruptions. · Conflict resolution with drivers/customers. · Calm decision-making in emergencies. · Strong geographic/logistics sense. · Demonstrated excellence in verbal and written communication skills; bilingual helpful. PHYSICAL, DRIVING, TRAVEL REQUIREMENTS · Recognize, interpret, and respond to variety of sounds. · Use full range of motion (pushing, pulling, climbing, kneeling, bending, lifting, etc.). · Utilize fine motor skills and have unrestricted use of legs, arms, and hands. · Pick up, carry, hold, move, and put down items of up to 25 pounds. · Ability to sit for extended periods of time. · Use direct, peripheral, near, and far vision. · Drive, walk, and/or stand for prolonged periods of time; be able to do so in inclement weather and in noisy conditions.

Responsibilities

The Dispatcher coordinates waste collection routes and manages logistics for transfer stations and material recovery facilities. Key duties include dispatching drivers, processing loads at the scale house, and maintaining communication with haulers and customers.