Dispatcher at Cranney Home Services

Danvers, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

30 May, 26

Salary

60000.0

Posted On

01 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Dispatching, Revenue Goal Achievement, Communication, Time Keeping, Conflict Diffusion, Accountability, Organization, Typing, Phone Systems Proficiency, Customer Rapport Building, Sales Training Participation

Industry

Consumer Services

Description

Description Build Your Future with Cranney! At Cranney Home Services, we believe in building more than just careers — we build futures. With a 4.7/5 employee rating and over 3,000 customer reviews, we are proud of our reputation for quality, integrity, and team success. Why Join Us? Full time schedules: Monday-Friday 8:00 am- 4:00 pm: In-Office (must live in MA) Pay: $25-$28 hr. Comprehensive Benefits Package, including: 75% Employer-Paid Health Insurance (Family: 59%, Employee & Spouse: 59%, Employee & Child: 59%) 50% Employer-Paid Dental Insurance 100% Employer-Paid Vision Insurance Company-Paid Life Insurance Short-term and Long-term Disability Coverage Wellness Reimbursement Program Flexible Spending Account (FSA) Employee Assistance Program (EAP) 401(k) with 4% Company Match – Fidelity Generous PTO and Sick Leave Paid Major Holidays Off Employee Referral Bonuses Residential Services Only – No Commercial Work Supportive, Family-Like Team Culture What must be completed: Evaluate customer calls and assign the best technician to each service appointment. Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls. Relay accurate information to technicians, ensuring proficient, quality customer experiences. Update customers throughout the day on the technician’s progress. Manage the whereabouts and needs of every technician in the field. Record the results of each service call and create report summaries for senior management. Interact with clients on the phone, via inbound and outbound calls. Be professional and establish customer rapport, encouraging repeat business. Respond to customer requests, resolving issues and promoting the brand. Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders. Miscellaneous duties as assigned. How success will be measured: Matching the appropriate technician to every job, both by technician skillset and geography Time keeping for technicians and apprentices. Requirements Proven track record in customer service. IT competent; good typist and proficient with phone systems. Highly organized with exceptional follow-through abilities. Strong verbal and written communications. Ability to build trust, diffuse conflict and hold others accountable. Engaging personality that blends well with a fast-paced, goal-driven environment. Competitive individual contributor who also loves to win as a team. Highly motivated, flexible and have a great attitude on life. Knowledge of the construction industry including HVAC, Plumbing and Electrical is a plus At Cranney Home Services you will be appreciated by your team, our customers, and have a direct impact on the success of the entire organization. If you’re interested in considering a new opportunity, please apply here today! Cranney Home Services is an equal employment opportunity and affirmative action employer.

Responsibilities

The dispatcher evaluates customer calls to assign the most suitable technician based on urgency and profitability, while relaying accurate information and updating customers on progress. Responsibilities also include managing field technicians, recording service call results, and interacting professionally with clients via phone.