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Dispatcher/CSR at ACS Air Conditioning Specialist Inc

Knoxville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jul, 26

Salary

20.0

Posted On

29 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Dispatching, Scheduling, Multitasking, Typing, Communication, Problem solving, Organization, Attention to detail, Service Titan, HVAC dispatching, Plumbing dispatching, Map reading, Software proficiency

Industry

HVAC and Refrigeration Equipment Manufacturing

Description

CSR - Knoxville, TN - Chancey & Reynolds Essential Job Duties: Maintaining the daily schedule for both service techs and installation teams Answering incoming calls Booking jobs for service department Communicating with customers daily for follow ups, tech arrival updates, scheduling, and more Fast-paced environment with strong teamwork environment High typing and multitasking skills required Requirements & Qualifications: 1-3 years related experience and/or training in customer service, dispatching or project management, or equivalent combination of education and experience Proactive & accountable Self-motivated, fast learner and highly organized multi-tasker with attention to detail Excellent communication and customer service skills especially under pressure Familiarity with Service Titan and HVAC and Plumbing dispatching is ideal (will train for right person) Team player who is a self-starter and able to learn independently Confident in utilizing and learning new software programs Geographical knowledge of service area or map reading skills High school diploma or general education degree (GED) Must enjoy helping and working with others Experience: Dispatching: 1-3+ years (Preferred) Pay Range: 18-20 / Hour

Responsibilities

The dispatcher manages daily schedules for service and installation teams while handling incoming customer calls. They are responsible for booking appointments and providing ongoing communication regarding technician arrivals and service updates.