OVERVIEW

Air Design Services is a trusted HVAC company committed to excellent service and customer satisfaction. We have been serving the London and area since 1982 with a 5 star rating! We are seeking a dedicated and detail-oriented Customer Service Representative to join our dynamic team. The ideal candidate will play a crucial role in ensuring customer satisfaction by providing exceptional service and support. This position requires strong communication skills and organization skills. If you thrive in a fast-paced environment and have a passion for helping others, we encourage you to apply.

QUALIFICATIONS

• Previous dispatching and office experience (HVAC or trades experience preferred)
• Strong organizational and multitasking skills.
• Proficient in data entry with strong typing skills and attention to detail.
• Excellent analysis skills to assess customer needs effectively.
• Strong communication skills, both verbal and written, to interact professionally with customers and team members.
• Ability to work well under pressure while managing multiple tasks simultaneously.
• Proficient with scheduling software and basic computer skills.
• A proactive approach to problem-solving with the ability to think critically. Join our team as a Customer Service Representative where your contributions will make a significant impact on our customers’ experiences!
  Job Type: Full-time
  Pay: $22.00-$28.00 per hour
  Expected hours: 40 per week

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• RRSP match

Work Location: In perso

• Manage customer inquiries through various channels, including phone, email, and chat.
• Schedule and dispatch service technicians for residential and commercial HVAC jobs.
• Communicate job details clearly to technicians.
• Process data entry tasks accurately, including order processing and shipping documentation.
• Analyze customer needs and provide tailored solutions to enhance their experience.
• Maintain effective communication with customers regarding order status, repair updates, and any potential delays.
• Demonstrate excellent phone etiquette while handling multi-line phone systems.
• Quote minor repairs and follow up with the customer as required
• Help manage and maintain a healthy accounts receivable